AVIDLOVEReviews of avidlove.com

Response from AVIDLOVEJul 19, 2024

Dear Customer, We have provided the correct information for the 2nd package for you, it is indeed shipped from China and will be delivered soon, is there still anything you need us to fix? Best regards

Response from AVIDLOVEJul 18, 2024

Hi there, We are truly sorry for the delay in delivering your order in time . We regret that we did not meet your expectations in this instance. The shipping delay you experienced is not reflective of the level of service we aim to provide. We sincerely apologize for any inconvenience or disappointment this may have caused you . Your feedback is important to us, and we appreciate your understanding. We will take your comments into consideration as we work to improve our shipping processes and ensure timely deliveries for our customers. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us. We value your business and hope to have the opportunity to serve you better in the future. Warm regards,

Response from AVIDLOVEJun 24, 2024

We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you. To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder. Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future. If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.

Response from AVIDLOVEJun 5, 2024

Dear Customer, 1. We did not charge you for return shipping. 2. You placed two orders by mistake, when you contacted us to cancel one of them, both orders were nearly delivered. So we have to provide you with solution to refuse the package, we think it would be the best solution for both of us, because there will no cost to refuse the package. Hope you are able to understand. Best regards

Response from AVIDLOVEJun 3, 2024

Hi there, We are sorry to hear about the issues you encountered with your order and our customer service. We strive to provide excellent service and are disappointed to hear that we fell short in this instance. Our team has responded to your inquiries, and we kindly ask you to check your email, including your spam or junk folder, for our response, as it may have been misdirected. We value your feedback and are committed to resolving your concerns. Please let us know if there is anything else we can do to assist you. Best regards,

Response from AVIDLOVEMay 15, 2024

We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you. To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder. Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future. If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.

Response from AVIDLOVEMay 10, 2024

Sorry we cannot obtain your order information, could you please contact us through the following contact information? Please rest assured that we will definitely provide a solution for you. Email：[email protected] our phone number：(+1) 5862802888

Response from AVIDLOVEMay 8, 2024

Dear customer, Thank you for sharing your feedback with us. We have replied to you throug email before, your package is waiting for picking up and delivery by logistic carrier, we apologize for any inconvenience caused. We will pay close attention to your logistics situation and inform you of the latest situation in a timely manner. We are sincerely sorry that it shows mistakes with your shipping details on our system, we have reported this situation to the relevant departments and will fix the display of your shipping details within two days. We are committed to enhancing our services to better meet your needs. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to improve our delivery processes. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us. Thank you for your understanding and patience. We look forward to the opportunity to make this right for you. Warm regards,