AvenueReviews of avenue.com

Really good products at great prices

Avenue is nothing but a lying bunch of folks who do not honor their 30 day return policy (Happy returns). I placed an order 5/17/23, it was shipped on 5/22 and I received the items VIA UPS on 5/26/23. I go to the Happy returns site and they closed the return window on 5/17. (the exact day I wanted to start the return). The 30 day window should start when you at least have the merchandise. After 3 days of oh your case is being escalated, they refused to send me the QR code, instructed me to mail back the merchandise (pay for shipping) and in turn they will send me a merchandise gift card. They are totally awful and I would never buy from them again. I ordered items for my 87 year mom who has difficulty shopping in stores..

Einfach sheisse, waw man sieht bekommt man sehr schlechte Qualität, wurde mir gesagt ich bekomme 30% zuruckerstattet, ist nicht gemacht, nicht zu empfehlen, weg laufen

Worst customer service! I have been with them since 2013. Closing my account!!! Do not use these people!!’

I purchased 2 items from Avenue. After a few days, I received an email telling me there was an error in the warehouse and my order was canceled. A few days after that email, I'm notified via email the email was sent in error and my items will arrive shortly. My items arrive, I need to exchange. Avenue doesn't do exchanges, you have to repurchase the items. I'm not able to return the items based on what the customer service rep, Bridget, told me. They no longer have my size in stock. And according to Bridget, since my initial order was canceled, not by me, by Avenue, I'm unable to return. Bridget tells me I should sell or gift the clothing items. They are giving me the run around and I will never shop there again.

Sorry Customer Service and horrible clothes. Buyer BEWARE!!!!!

The worst company I've dealt with, lying, disrespectful employees, they don't comply with the rules, they violate the privacy rules with the client, they don't honor their policies, they send you torn and dirty clothes. The customer service department and its managers when answering leave you on hold for more than 10 minutes without returning to the call. In short, do not buy in that store. Now there are much better online stores, with better prices and, above all, better customer service.

I returned items a month ago. Credit card still not credited. Called four times. Am told Corporate in Australia handles and I cannot call them. Why?? I don’t know! They keep saying they are escalating. So far, I’ve called four times and still not credited. They confirmed they have received the items and credited on their end. Corporate has to credit my card. So frustrating! 4/27 update. Still waiting for a credit to my account! Waiting for a manager to call me back. 8/9. Update. I received refund approximately 6 weeks ago. Finally.