AvenueReviews of avenue.com

Avenue used to have nice clothes and I could count on items fitting in my size. Well, I purchased 4 different tops and the sizing is all over the place with 1 being too large, 1 item is just right, and 2 items are too snug. I will not purchase from them again as they wouldn't let me return any of the items. What a waste of money.

The variety of sizes and styles and the quality of clothes is terrific. The sales are also great. Shipping is fast and customer service is helpful.

Large selection, great prices!

The customer service representative, made my concern and easy.

09/07/23 Just browsed while I checked out some items! But I didn’t see any I let at this time. Maybe another time!

I had problems with the quality and make of two dresses I purchased. When returning the items, I was just outside the 30-days from purchase time frame (it took 9 days to receive the items). I requested a return exemption; it took the company over 30 days to respond. Upon return of the items, I discovered I would not be issued a credit to my charge card, but an egift card for a future purchase. If I had problems with my first purchase and the return process, why would I come back?

Customer service was great and made everything right.

I have been a loyal Avenue customer for MANY years. I needed to exchange/return a pair of shoes for a size that fit, and was denied, as it was just a tad over 30 days. I had been out of town and ill, and asked for a reconsideration, and was still denied. As part of the reconsideratipn I was asked to explain my request via email, and submit pictures of the never worn shoes, which I did. All a waste of my time. AlI wanted to do was an exchange, although Avenue requires a return, then repurchase. Sadly, I won't do business with Avenue anymore, and I've shared my experience with friends and family. Terrible customer experience.