Aventis SystemsReviews of aventissystems.com

Response from Aventis SystemsMay 3, 2019

Hey Ron, We sincerely apologize about your negative experience working with Aventis Systems. Our Amazon listing may of mislead you and we recognize that and are making the necessary changes on our store to better communicate our refurbishing process. The Dell T1700 you purchased was indeed manufactured in 2014 but was refurbished in 2018. We spoke with our CEO and CS team regarding this review and we were informed that they indeed have taken the necessary steps to make this right for you. We sent you a brand new wireless mouse and keyboard along with a $100 refund that sometimes takes 1-2 days to process it should be on your original method of payment, not in your Amazon account. We also did not solicit you to remove your review in exchange for making this right, we simply asked after processing your refund and sending you the missing components if you would update your review, not delete it. Asking for an updated review is not a violation of Amazon's seller's terms and conditions. Aventis Systems is a small business of just over 50 employees and we have been growing rapidly specifically when it comes to our Amazon store. We are relatively new to Amazon and are learning every day how to better ourselves as a company selling on their platform, and you sharing your experience is helping us do just that. We thank you for taking the time to share your feedback with us and if you need any further communication regarding this issue you can email us at [email protected] or message us on Facebook. Thanks, Aventis Systems Team 1.855.283.6847

Response from Aventis SystemsJun 3, 2019

Hey Phudis! We sincerely apologize for your negative experience working with Aventis Systems. This was indeed an internal issue on our end. You being an international customer in Thailand, along with our internal operations, it was difficult to find a good approach to solve this issue. It was confirmed a few weeks ago we were able to resolve this problem with you so you were happy with the outcome. We appreciate your willingness to work with us along with your patience on the matter. Since then we have been working diligently to update our customer service procedures when it comes to dealing with issues and returns for our international customers. Aventis Systems Team 1.855.283.6847

Response from Aventis SystemsApr 9, 2019

Hey Gail, We apologize for your frustration in this situation, if you ever decide to purchase with us again in the future, please give us a call at the number below or on our site to get in touch with our technical staff. They will be more than happy to walk through your requirements for specifications to ensure you are getting a compatible device. Upon speaking with our customer service team regarding this situation it appears the system you had ordered was not compatible for what you were trying to accomplish with it. You did not specify the need for a RAID 0 environment, it is extremely rare we are asked to build a system this way, so we always standard build to RAID 1. Our technicians attempted to work with you toward a solution by letting you return the device so we can reconfigure it to your needs, but you refused to return the device. They attempted to try to troubleshoot with your over the phone which was proven difficult to both parties due not having access to the visuals on either end. The offer still stands if you would like to return the device and let us reconfigure it to your needs please give us a call. Aventis Systems Team 1.855.283.6847

Response from Aventis SystemsFeb 7, 2019

Hello! We sincerely apologize that we were unable to refund your next day shipping costs. Upon speaking with our customer service team it appears the hard drive tray you purchased was not compatible with the model you intended to use it with. We gladly made the switch for you, along with offering free shipping throughout the exchange process. We hope you will be willing to shop with us again. Beyond your negative experience, we did everything in our power to correct the situation to ensure you got what you needed. If you decide to shop with us in the future you can always call 1-855-283-6847 prior to purchasing to ask any questions to ensure you are purchasing exactly what you need. Aventis Systems Team 1.855.283.6847

Response from Aventis SystemsDec 18, 2018

Hello Wilmer, Our sincere apologies on your negative experience working with Aventis Systems. At this time your claim is being handled directly by someone on our executive team and they are attempting to work with you on a resolution. If you need any additional assistance you may email [email protected]. Thanks, Aventis Systems Team 1.855.283.6847

Response from Aventis SystemsDec 4, 2018

Hello Neil, My sincere apologies, we understand how frustrating it must be to receive your item and it not being in working order. This is not the norm for us here at Aventis Sytems. You may have called our phone number and spoke with a representative but unfortunately, our customer service department has no record for a ticket being opened in regard to you receiving a refund. If you could please email your situation and order number to [email protected] a ticket will be opened. I have already alerted them to treat it as a high priority. Thank you for your patience and we are looking forward to resolving this issue for you. Aventis Systems Team 1.855.283.6847