Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services.Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Aventis Systems (aventissystems.com) has 118 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
aventissystems.com
Website
aventissystems.com
Category
Computers & Phones
Location
Marietta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I made a complaint to Aventis Systems in Better Business Bureau over a defective laptop (complaint originally made 10/24/2020, exchange continued until May 5/17/21). In the process of communicating with me, they made statements to me that were both false and inconsistent, including that a "replacement is on its way", "the laptop was repaired and shipped back, at this time the unit is fully functional", and "At this time amazon has refunded you in full."
KW
"Kenneth W.
Horrid warranty support!
Hello,
I purchased a used HP ProLiant 360DL Gen8 directly from Aventis with an extended warranty a few years ago. The motherboard went bad and I called support at Aventis and was told I could either send server in for repair or the would send me motherboard to replace myself. At first I was going to have them send me the motherboard but then they wanted to charge me for the entire board until I returned the old one, so I changed my mind and sent the server in end of April 2021. In the middle of May I finally receive the server back however it was shipped back with my correct box and foam inside a bigger box by over 6 inched with NO padding. My smaller box with the 75 pound server slid back and forth and completely damaged the case. So Aventis took the server back and another month goes by and I get the re-repaired server back and the case and mounting ears are still broken! Once again send it back and I don't receive it until mid-July!
To add to not being able to repair correctly, every time I called their support team I was told that they have no information about the status of the repair or when I might receive the unit back. One day I called and was told it was still being repaired but it showed up later that day from FedEx ground, so they didn't even know that it was completed and shipped a week before!
This company DOES NOT have good support! They filled the requirements of what I paid for but taking 3 months to replace a motherboard on a server! I would recommend paying a few bucks extra to get real service.
LO
Loki
Worst company to deal with
I had bough a HP desktop from Amazon and it was activated with windows now having windows activation issues I requested a windows key which is generally shipped with the computers but they are not helping.. I had to buy windows key .. BEAWARW
Response from Aventis SystemsJul 1, 2021
Hello Loki,
We appreciate you taking the time to provide us with additional information so we could locate your transaction. Firstly, we'd like to apologize for the negative experience trying to get support for your purchase. We were able to confirm that you did get a Windows key when you purchased your desktop from us in September 2019. It seems like since then, your system was reinstalled, and the older key you were provided upon purchase stopped working. When you called our technical service team, they were able to identify that the key program was retired upon reinstallation. We directed you to reach out to Microsoft so they could update your key, which is our typical way of handling these types of scenarios. Since you called in and we needed to lean on Microsoft to update the key, we did not issue you a support ticket as we expected Microsoft to resolve the situation. It appears that they did not and made you purchase another key when they should have been able to update it. We assumed Microsoft issued you an updated key since we didn't hear from you after your initial inquiry. We weren't made aware of what happened until we received this review. Please know we are taking steps internally to figure out what we can do to rectify this situation to ensure your satisfaction. Our technical service team member, Robert, will reach out at the contact info you gave us within 2-3 business days to speak with you regarding a solution.
SD
Shon D.
LowBall Liars and Super bad customer service
This company is looking to lowball and lie to you on any platform that they are trying to sell to you from, especially ebay. They list a super low price and hen when you order it they cancel the order and say it is a bad shipping address and then have a sales rep contact you to hit you at double their low ball price. Their support either wont respond to you or they will tell you you have been refunded we wont give you any more information.
Response from Aventis SystemsMay 27, 2021
Hi Shon,
Thank you for taking the time to provide us with your order number to reference your transaction with us. We sincerely apologize for the negative experience you had working with our team. Unfortunately, you purchased an outdated eBay listing from over 6 years ago that we longer stock at the price you bought it for. We're a small business with a small team that wears many hats and we have thousands of product listings spanned across many marketplace channels. We're all human here so; unfortunately, sometimes things get missed when we cross-check market standards for pricing across our channels. We apologize for our clinical error and have addressed this internally with our eCommerce team. We appreciate you bringing this to our attention and apologize that we were unable to work with you further on price.
Aventis Systems Team
(866) 528-9313
JF
Jim F.
Worst company In North America
Worst company In North America! I ordered a two pack of monitors on new egg.com in mid February. They only sent one monitor. Then they accused me of lying to them. I sent them a total of 12 pictures showing only one monitor was delivered. Newegg finally gave me a refund that was early March it’s now almost April and still no refund. This is a company of thieves. Save your money go elsewhere!
Response from Aventis SystemsMar 30, 2021
Hi Jim,
We're sorry to hear you had a negative experience with our brand through NewEgg. We've reviewed the transcript of our conversation there, and we never accused you of lying. Due to the increase in fraudulent transactions within third-party marketplaces, it is standard procedure for our team to request photos of items in question, we apologize if that request made you feel uncomfortable in any way.
We did everything in our power to make this situation right, we made you aware we were going to send you the second monitor, yet you decided to return the first one after we had already sent the second. You told us you were going to refuse the delivery of the second monitor, but you accepted it and waited several days before making us aware so we could send you a return label. Ultimately we can't process a refund without both of the items sent back which is where the hold up lies.
We have confirmed with our receiving team that both items were returned and that your refund has been processed.
Please let us know if we can be of further assistance.
Aventis Systems Team
(866) 528-9313
JA
Julie A.
Terrible customer service
Terrible customer service. They continue to send me the 'same' wrong HP Monitor, so this appears to be intentional. Their customer service is terrible and has not addressed the issue. As a result, I have to go through the hassle of returning the monitor and ordering a new monitor. I will not be using Aventis Systems again.
Response from Aventis SystemsMar 2, 2021
Hi Julie,
We sincerely apologize for the negative experience you had working with our team. It isn't the norm when experiencing an issue with a transaction that we send multiple replacement items, without having the item in question returned first. We would like to look into this further, but unfortunately, we are unable to locate a transaction with the name you provided along with your review here.
If you'd like further clarification or detail, please email [email protected] with the subject line "Customer Feedback - Julie Alexander" and in the body please include your order number so we can locate the transaction and provide you with more information.
Aventis Systems Team
(866) 528-9313
KY
Kyle
False Advertisment
False Advertisement/Bait and switch - Shows in stock, but shipped a cheaper item
I recently purchased an item via Amazon from Aventis Systems, it was a 16GB kit of RAM, 2 sticks of 8GM 2400 dual ranked RAM. What i received was an inferior product, of lesser value, not compatible with my machine - 16GB kit, 2 stick of 8GB 2666 single rank.
When i contacted customer service, i was told the dual rank sticks were out of stock, so they sent me the single rank, but faster... makes sense, but what about the cost difference and machine compatibility?
I was informed by Aventis Systems customer service Supervisor Robert, that this is normal practice, they do not consider the customer's machine, they just ship what they have.
Aventis Systems is, clearly, not a tech solution business, they are more focused on the money, not the customer.
I am now forced to ship the incorrect item back, wait for them to receive, and then wait for the funds to be returned - all the while my laptop is not working.
I have been waiting for this RAM for 6 days, now it's incorrect and have to wait another 10 days to get the correct RAM
Edit - All of those words... wow! Yet, the question remains, why leave the possibility of having an 'unhappy' customer? Why not be proactive to *ensure* customers are happy with the changes you make with their money? Oh, that's right - you really do not care...
Response from Aventis SystemsAug 12, 2020
Hi Kyle,
We sincerely apologize for your negative experience purchasing with us through Amazon. As a small business, we have been experiencing exponential growth, particularly on our Amazon channel, due to our products' nature and demand from the pandemic. We have been experiencing consistent holiday season order volume, operating with limited staff, and Amazon holds us to a very strict timeline when it comes to fulfilling orders. Unfortunately in this situation, bandwidth did not allow for this out of stock item to be updated in a timely manner, so when you purchased it you were upgraded to what we had in stock that was most compatible in order to meet Amazon's standard.
While this is our normal practice, we rarely have to take this approach. When we do, we understand the two outcomes, either a customer is happy with their upgrade or the compatibility is off, and we will have to work with them to return or exchange the item, which we are always willing to do. Unfortunately, in your situation, it was the latter, and we completely understand your frustration around this, especially with an inoperable laptop.
Aventis Systems is a custom technology solution provider, and we always strive to put our customers and their technology environment at the forefront of our solutions. However, when listing our products on Amazon, unfortunately, our options to customize, ensure compatibility and connect with our customers regarding their purchase are almost nonexistent. We wish there was a more efficient way for us to deliver our Aventis Systems experience through Amazon, and we are investigating ways to do so.
Please know your feedback is vital to us, as it is for any small business, and we take it very seriously. We have been actively hiring new staff to help us meet demand and are meeting internally to find alternate ways to communicate our upgrade process to our customers.
We hope you will be willing to give us another chance in the future, and if you need any further assistance with your return, please do not hesitate to reach out to us again.
Aventis Systems Team
(866) 528-9313
CC
Complete Care Community Health C.
Horrible untrustworthy company
Horrible untrustworthy company. They sold me a $2,000 server marketed as new with old faulty hard drives on it and when it failed 3 months later refused to issue a refund even though I mailed the product back to them.
Response from Aventis SystemsAug 6, 2020
Hello,
Unfortunately, we have been unsuccessful in locating any transaction associated with Complete Care Community Health Center. In order for us to assist you, could you please email [email protected] with the subject line "Trustpilot Review Case" and include your order number? We will escalate this internally so we can work toward a resolution.
The Aventis Systems Team
