AvedaReviews of aveda.com

I have white hair and a dry scalp, and until last year, I used Scalp Benefits with great success. However, when Scalp Benefits was discontinued, I switched to Scalp Solutions, and whilst it helped with dryness it unfortunately turned my hair slightly (but noticeably) green. It has taken me many uses of other products to remove the green from my hair.

I paid extra for same-day delivery for an order placed on 2/26/25 at 11am EST. The order page confirmed that all orders placed before 5pm would be delivered that day. I received 1 confirmation email with an order number, then received no updates on my tracking number when I searched it. I was told I had to be present for my order to be delivered, otherwise, I would still be charged the courier fee. I called customer service, who told me to call the local Aveda supplier, Salon Central OTR. I called Salon Central OTR 6 times in a 2-hour span and left 1 voicemail with no response. I talked to a live chat representative who was also unable to help me. I asked them to cancel my order and they said they were unable to. I will not be home to pick up the order any other day. I am still unsure what will happen next. As someone who has used Aveda products for the last 15 years and has exclusively gone to Aveda salons, I am deeply disappointed by this service and will have to find another option.

I used texture tonic spray and it turned hair pink. The ingredients were bright pink. I have used this before with no problem? Why is product bright pink? Called customer service and was told it was past shelf life. Product had never been opened. No resolution to problem.

I canceled my order, it was in the warehouse and they said I could not cancel due to this I had to call UPS to have them stop delivery and return it. I called UPS they are unable to this as well. I called Aveda back and explained I know longer live at this address, it is a rental property and I have moved. She will do nothing, she said I would need to return it, well I now live 1.5 hours away and they will not send me a refund even though I have been a long-time customer. Aveda.. Do better I will never purchase from you again.

Aweful. Holding my money for a confirmed return- will not let me speak to a supervisor , blatantly told me they don’t want to give me the name of the supervisor that they say is gonna call me back . 4 escalation, no return call. Sent an email saying I have 5 days to respond or I lose my refund …. Told me to disregard the email! 17 days since returned and still no refund . One rep said no supervisor is working today, called back another rep put me on hold to connect me to a supervisor. Literally just run you in circles, lie, and keep your money.

Worst online customer service. Placed an order on December 8, was charged on the 10th and it never shipped. Contacted customer service via live chat twice and received no clear answers. Only responses with yes, no. Will never be ordering from Aveda again.

The worst customer service! Made 2 separate purchases and Aveda website stated ‘waiting for package pick up’ since Nov 28, 2024. When I contacted Aveda via chat and they could not provide an explanation about the missing package.

Placed order for shampoo on Nov 23. Got notice on 24 saying order had shipped Finally realized I had not received this order. Checked tracking tracking had note to contact vendor Sent vendor email. Got response saying very busy would get back to me Then days later got email saying super busy to use live chat On Saturday 7Dec I used live chat. Was on for almost s full hour was told product would be reshipped and would get copy of reshipment data latest 48 hours Still no resolution. Still no reshipment notice Horrible horrible. I just want the product snd in future will never get from on lbd again