aveda's professional hair and skin care products give you a fashion-forward look while still supporting eco-friendly practices. innovative hair care, styling products, skin care, makeup and fragrance give you the look of the professionals.
Aveda (aveda.com) has 389 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Gloria
I ordered a shampoo and a conditioner, they only sent me the conditioner. I contacted the customer service who offered to send me the missing product ( the shampoo), and they sent me the conditioner again! Is it so difficult to send the right product? I love Aveda products, but i will never order from the official website again. The cost of the products is high, I think they can afford people who know how to send the right products to customers.
AB
Aveda have introduced a new Be Curly Advanced co wash, replacing the old and trusted Be Curly Co Wash.(which I have used for years) The new product is awful and the old product is now unavailable. I have very curly hair and it is fine albeit thick and this new product leaved my hair like rope and fluffy I will not be buying it again and will ditch what I have. My daughter has the same problem with the new product - why not keep the old one Aveda - never does one product suit all!!
Linda C.
I have placed an online order 4 times over the past 4 weeks. Each time it’s says I will be receiving a confirmation. I never do. I go back into my account and the same order is in my basket again! Tomorrow I will have to go through my online banking to see if I’ve been charged four times! This isn’t the first time I sat and waited for an order that never came and never went through. I have been an Aveda customer since the 80’s and actually owned and operated an Aveda Salon for 26 years. THIS is NOT the Aveda that I loved for over 40 years! What the heck is happening?!?
Virginia G.
I have used Aveda for years until they stopped making color conserve. When it returned, I ordered $140 worth of the new color conserve products. I have NEVER been so disappointed in a product as I have been with these “new” color conserve products! It’s like shampooing your hair with mayonnaise! It made my hair greasy and dull! I had to buy different shampoo to get the gunk out of my hair! TERRIBLE a product!
TaraO
So disappointed with Aveda. Been with them religiously since the 1990s, to the point where I have (had) over 60000 reward points. I had been saving them to get to the 50000 reward of the spa in Antigua, only to find a few years ago they’ve done away with that. Decided to use it this year for the flagship spa in London, only to find that package is downgraded a lot as well. Then decided to take a friend to the downgraded spa day, only to find that they deleted my rewards account and all my points recently because I hadn’t used it in a year - which isn’t true. My salon was Aveda until very recently, when they switched to a new brand because Aveda kept increasing their prices, and they always put my colour and botanical treatments on my Aveda card. I haven’t bought product in a while as I stockpiled the old Colour Conserve when they changed the formula, but to just delete the account without the courtesy of an email is appalling (there is a notice on the website, but that isn’t good enough). I called this morning, and they’re going to look into reinstating, which is good, BUT this should never have happened. The old Aveda was so focused on great products and a positive customer experience; this new iteration seems to be focused on cutting costs with products and rewards. So sad to see the deterioration such a great brand.
Brenda
I used Aveda products, and salon for a couple of years. My hair became lifeless, and much thinner. It has taken me months and different products to finally get it back in decent shape. I wanted to like the products, but they aren’t for me or my hair. 2023-2024
John H.
I bought 2 new bottles of Aveda Confixor Gel. I've been using this stuff for many years, but the new Gel smells awful. Why the change? These 2 bottles are the last I'm buying - I don't get it and it appears there are a lot of others who are very disappointed in the "new" Gel and, for what they charge for it, it stinks.
Valeria
Orribile!!!!!! Prodotti che costano tantissimo fatti con confezioni difettate!!!! Cade in terra la confezione ( caduta lieve) … prodotto completamente perso! Mai successa una cosa del genere! Packaging fatto al risparmio quando il prodotto costa un rene! Vergogna!!!!!!!!!!!
