AvedaReviews of aveda.com

I called an Aveda salon last night to cancel an appointment and the receptionist asked me if I was aware of the 30.00 charge to cancel my appointment (half of your service fee) I was SHOCKED!! People have things that come up, or they may be sick and can’t give a 24 hour notice of a cancellation. I actually went to Great Clips instead and got my haircut by a nice girl there and she did an even better job than the stylists at Aveda do. Plus I only paid 20 dollars for my cut including a tip. I have been a customer with Aveda for 13 years. With the way our economy is with people out of work post COVID-19 and things slowly starting to get back to normal, we shouldn’t have to pay a fee to cancel an appointment if we have things that come up. It’s ridiculous. I don’t think I’m going to come back. Great Clips to me sounds like a better option if I need a haircut plus it’s within my budget.

I have always shopped with Aveda and I love most of their products; however, the customer service is the worst. I recently purchased facial serum/cream. Prior to purchasing the products, I called with questions regarding if/how I could incorporate the Aveda products with my current routine. I was given instructions as to how to do that and I placed my order. When I received the order, I was unable to locate my notes and called again. I called twice. I chatted. I contacted them via email. Every response was the same. They could not answer my questions because they are only familiar with their own products, which clearly isn't even true. The question was simple. Can I combine their cream/serum with Retinol, Vitamin E and/or alpha hydroxy acid? You would think if you are in the business of skin care and if you know your own products, that you should be able to answer to those questions. If not, maybe you need to educate yourself with your products and what you are selling to the public. In addition, it was amazing how I was able to obtain all of the information that I needed prior to making my purchase. I spent over $100 and now nobody can tell me anything. I was also told I could return the products locally (I had purchased the products online). I called my salon. Not true.

I have used Aveda Rosemary Mint conditioner for years. I was running low, so logged on and ordered a new bottle. It was twice as expensive as last time I ordered it, but I liked it so I ordered anyway. I'm not sure what they have done to the formulation but it is completely different. Much thinner and smells like chemicals - not the light rosemary mint scent in the past. Disappointing for sure.

I love Aveda products, and their website is pretty, but their online shopping experience is a freaking labryinth that you need a PhD to navigate. You'd think that a "grown up" company like Aveda would have fixed at least some of this, but they do not seem inclined to improve in the years I've been shopping with them. Two small examples of where their website sucks: 1) Too many product categories! It took me 30 min of concentrated searching to find hand cream - is it in skin care? is it in body care? oh, look, there's a totally separate category for hand and foot care! Why? Does a hand not have skin? Is it not part of my body? Ahhhh. 2) Login area is totally separate from checkout area. In order to get points credit for your order, you have to know to log in before you check out, but it is this hinky little piece of the checkout process that is not required and you are not reminded. Once you log in, you are navigated away from the checkout area to the rewards page, and have to navigate back. Makes NO sense.

First order leaked in box (these things can happen), company then sent out replacement order, when it arrived all 4 products wer between half way and three quarters full- no leakage on replacement order- they were actually sent out like this. Sent pictures over. Got refunded. Customer service dealt with issues efficiently but shocked that products wer dispatched from warehouse that was half empty

I love their curly hair products and damage remedy conditioner and shampoo. Aveda has great products especially for curly hair .

Not a green company! They sent my one tube of lip gloss in this huge box with tons of stuffing!