AvedaReviews of aveda.com

I saved thousands of reward points! They expired a week ago without a warning notification or alert. I am frustrated and disappointed, I have been a loyal customer for decades.

Prezzi esagerati al negozio di via maiella a Reggio Emilia. Inoltre , esclusa la parrucchiera 50 enne piuttosto gentile, c'e' una grossa incompetenza e mancanza di empatia con il cliente.

I've had an Aveda Plus account for years. Their policy is that if you don't use it every year, they deactivate the account. That seems aggressive. You can reactivate it but it requires a phone call; using the website won't work. But even after making the phone call, their password recovery process did not work. The chat through the website has less functionality than the phone call route. But it seems like the person on the phone probably transcribed my email address wrong, because I can't get a new password. It's bizarre and inefficient, for both customer and business, not to automate this. And the policy of disabling the account after only 12 months creates work. I can imagine making the points expire after 12 months, but not deactivating the account. And the account recovery process is clearly flawed.

I am writing this review to warn other consumers about my experience with Aveda's rewards program, which I found to be misleading and inconsistent. I made over $600 in purchases within a two-week period specifically to accumulate the points required to redeem a product I had been working toward. The points threshold was clearly displayed at the time of my purchases and I made my buying decisions based on that information. The day after my points cleared and I was prepared to redeem, Aveda increased the required points for that item by 5,000 additional points — without any prior notice — and replaced my redemption option with a salon certificate that did not reflect what I had been working toward. As a consumer, I made significant financial decisions based on the rewards structure that was presented to me. Changing the terms after the purchase is not only poor business practice, it erodes consumer trust entirely. I am a spa owner and I want to be transparent — I had been strongly considering Aveda as a product line for my business and for my clients. After this experience I will not be moving forward with that relationship. I will also be sharing my experience with every client who walks through my doors so they can make informed decisions about where they choose to spend their money. I have since decided to discontinue purchasing from Aveda and will be filing a formal complaint with the Better Business Bureau. I would strongly encourage other customers to thoroughly document the rewards terms at the time of purchase before spending money toward a specific redemption goal. I hope Aveda's leadership takes this feedback seriously and considers the impact these practices have on loyal customers and potential business partners.

Several days ago I placed an online order for +$100. I can’t review the products because I haven’t received my order. Can’t cancel the order because the order was “processed”. Aveda can’t provide me updates on status of the order unless I “check in” every few days. One sample arrived today packed in a large box with lots of packing paper. The balance of the order is a mystery. I’ve disputed the charge. Let’s see what happens.

IMHO, Aveda is one of the worst companies’ that I’ve ever dealt with. Apparently they shipped product believing I ordered it under replenishment. I called before the products shipped only to be told they couldn’t cancel the order. I asked them to provide evidence that I had ordered under a replenishment program they refused. They said that after I received the items I could process a refund request on their web site. the website would not process the return.

Ik gebruik meer dan 30 jaar de hydrating lotion van Aveda! Zelfs een fles van 500 ml. Top hydratatie. Het product dringt zo in mijn huid! Maar sedert de overname door Estee Lauder hebben ze de samenstelling veranderd! Op je huid is de creme niet meer melkachtig maar doorschijnend! Ik bestel de hydrating lotion opnieuw en krijg een hydrating treatment lotion . Een totaal ander product!De hydrating lotion bestaat niet meer? Wat een achteruitgang sedert de overname door Estée Lauder!

I ordered a large shampoo and conditioner for over $150. I've been an Aveda customer for decades. UPS indicated it was delivered but I never received it. They likely delivered to the wrong building but I have no way to retrieve it. Aveda customer service is ridiculous - since UPS says it was delivered, they won't do anything. I have more than double their highest level of rewards points and yet they apparently think I am scamming them? One rep said I'd be getting a refund and now they say I won't. Absolutely the worst customer service