aveda's professional hair and skin care products give you a fashion-forward look while still supporting eco-friendly practices. innovative hair care, styling products, skin care, makeup and fragrance give you the look of the professionals.
Aveda (aveda.com) has 389 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
aveda.com
Website
aveda.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I went in and got a haircut by this student who’s name I can’t remember but she had really cool hair and was super nice and did a great job! However there was an instructor named Drake who gave off really creepy vibes and was super rude to the student! Will not be back because of him.
Response from AvedaJun 4, 2021
Your satisfaction is important to us and we'd like to help.
Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
- Aveda Online
AN
Anna
I wish I could pick a less than one…
I wish I could pick a less than one star option. Unfortunately I attended an Aveda school for a month and it was the worst experience of my life. All this place cares about is taking your money. AWFUL staff, awful teachers, even the students were mean and this “establishment” totally allows bullying. I hope Aveda goes out of business as soon as possible. I could not have worse things to say about this place. And the products absolutely suck.
Response from AvedaMay 17, 2021
Your satisfaction is important to us and we'd like to help.
Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
- Aveda Online
CK
CK
This company just gets worse and worse
This company just gets worse and worse, seemingly by the quarter. From their sad, outdated website design (complete with a dizzying number of pop-ups from the time you land on their homepage, throughout the site, and yes- even during order checkout), to the way they force customers to accept tiny product samples that they never asked for or wanted (which just pile up, unused, and create even more waste!), to the unqualified, unlicensed, sometimes unprofessional behaving stylists at their salons, to the apathetic "support" you'll receive from any of their employees, to their fake points program, this company is a solid model for how to lose loyal customers and scare away new ones.
They are not environmentally conscienious as they claim to be either, unfortunately they rely on slave labor and lax pollution regulations in other countries, and none of the packaging is recyclable or reusable.
They simply do not care about anything more than fattening the pockets of the lazy, entitled people at the top of the organization.
Response from AvedaMay 12, 2021
Your satisfaction is important to us and we'd like to help.
Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
- Aveda Online
MM
Melanie M.
They are BUTCHERS
They are BUTCHERS - avoid like the plague.
Their standards have completely gone DOWN the tubes.
They DON’T care. RUN.
Response from AvedaMay 10, 2021
Your satisfaction is important to us and we'd like to help.
Please email us at [email protected] with "Trustpilot" in the subject line. Kindly include details about your experience that would allow us to assist. We look forward to serving you.
- Aveda Online
ZI
Zita
My hair is still falling out & thinning…
My hair is still falling out & thinning after using Aveda kit products. It smells good but does not live up to its name or promises!
This company should not even exist in our modern society because there should not be any glycerin, along with such a long list of 'other' ingredients and chemicals etc...
KM
Karen Mears Evans W.
I placed an order for a litre bottle of…
I placed an order for a litre bottle of shampoo yesterday that cost £39.60. Straight away I noticed that I had been charged twice for the same product. Phoned aveda customer service to let them know immediately. I was told it wasn't yet available to view on their system to phone back. I have phoned back to speak to someone that doesn't know what on earth she's doing. I've got nowhere at all and couldn't speak to someone who actually could help. I'm nearly forty pounds down and no-one seems to have the authority to reimburse me. I will never buy from this company again. I have never had such bad service. They obviously don't care about their customers because after looking at their terrible reviews they would have done something about their web site and payment problems. I was told today by their own customer service rep that they've had a huge problem with complaints regarding the same problem.
SC
Suncica C.
Stay away from AVEDA hair products
I spent a lot of money of AVEDA shampoo and conditioner after I dyed my hair in one of AVEDA salons. I had a horrible skin reaction after one month of using the products. My hair got damaged and dry, I got dandruff type flaking of my scalp (I never had dandruff in my life before), just horrible. Went to a dermatologist who said she had several patients with the same experience after switching to AVEDA products. I stopped using AVEDA products, and started using anti-dandruff shampoo intermittently with my earlier hair products, and it took over 3 months to get back to (almost) normal. STAY AWAY FROM AVEDA PRODUCTS!!!!!! The way how they push their products on you through their salons is unacceptable. Will never go there again.
LD
LD
Produkt und Kundenservice Enttäuschung
Produkte nun über einem halben Jahr getestet. So kann ich nicht das Haus verlassen. Haar ist total fettig geworden, nicht mal waschen bringt was und sehr schuppig. Dann doch lieber wieder zurück zu normaler Supermarkt Ware.
Kundenservice nicht vorhanden. Weder letztes Jahr im Sommer noch dieses Jahr im Frühjahr. Mails bleiben unbeantwortet und aus der Warteschleife fliegt man raus nach einer halben Stunde.