AvedaReviews of aveda.com

I used to love Aveda products. There was a very good selection of shampoos and conditioners for different hair types and the aroma was always intoxicating. My hairDresser told me that Aveda shampoos all made hair very dry, but I did not believe it since I’d loved the products for so long. However, as I slowly made my way through the entire product line I realized that every product smelled like Teatree, and yes every product made my hair extremely dry. This is no longer the company it used to be.

Pessimi!!! Abbiamo fatto un ordine un mese fa, di cinquanta euro di merce, non e’ ancora arrivato nulla ad oggi, l’azienda ci ha dato un codice tracking DHL fake, nella scadente chat , unico sistema di contatto, rispondono da venti giorni che stanno controllando🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️E dire che siamo clienti da tempo..bel modo di fidelizzare, sul filo della truffa.

Absolutely the worst customer service. After 3 attempts to correct their glitch, I give up. The girls are rude, unhelpful and I will never attempt an online order from them again. You’ve lost a customer due to rudeness and utter incompetence. Unsubscribing my account

Aveda has gone downhill year after year and has recently hit a rock bottom. I would like to start by adding to the reviews about the points. They did exactly the same thing with my pure privilege points. I was mid-way into tier 6. Years of saving the points. Suddenly, they deleted my account. This is an indicator of my loyalty to Aveda and their lack of reciprocation and appreciation. I chased them and it took us a while but we got there in the end and Aveda restored the account. Now that I have been reading all those reviews, I am coming to the conclusion that it is deliberate so they don't honour the points system. They have no right to change their terms and conditions as they please and without notifying the clients in advance. Furthermore, the online orders/website have been dysfunctional and for a long time. I had to call a few times to place my orders via the phone. When I contacted them by email, they kept blaming everything other than the problems with their website. On a few occasions, the discount code wasn't working either. On one occasions, after 3 weeks wait for my order, they blamed Paypal and indicated that orders via Paypal doesn't show on our accounts. Surprisingly Paypal works elsewhere except yours?!!! Blaming everyone other than investigating and sorting the problem, once an for all. Frustrations, waste of time, and they have the most wrong assumptions about that their clients. In addition, it takes them ages to sort the orders and they are using the cheapest courier and any purchased items take 7 days to reach the clients. Their prices are not a bargain either. Most websites endeavour to dispatch the purchased items promptly and use a decent courier service or Royal Mail whereby we receive the items within 2-3 days. I have also made a most recent purchase to include 1 L shampoo. They didn't send the pump with it. I contacted them 3 times by emails and once by phone. Although they claim 72 hrs to reply. It has been 9 days now and no one has bothered to reply let alone take action. Years ago, Aveda used to send a complimentary present. It was a most pleasant surprise. This has also stopped without any notifications and when I enquired I was made to feel like I was begging. Shame on you! The current Aveda staff are totally unprofessional as they have no respect and no care for their clients and/or Aveda's image. They are the worst representative of what used to be an honourable business. Aveda exchanged hands a few times, alas, and things have deteriorated rather than improving. Absolutely disgraceful and unprofessional attitude. It will take a great deal to restore confidence in Aveda.

I was a loyal Aveda customer for over a decade. They erased my pure privileges account and all my reward points, which I was saving up for my birthday last month. Apparently I was 1 month expired (a new policy which they were not transparent about) even though they sent me a birthday message saying I could redeem my points and never received any notification my account was expiring. They refused to re-open my loyalty account, despite reaching out to the Aveda Rewards program multiple times. If Aveda cannot be loyal to their customers, I doubt any customers will be loyal to them.

Servizio assistenza pessimo e sono ancora in attesa di ricevere il mio ordine.

Meine Haare ist fettig geworden und ich habe Schuppen bekommen. Kundenservice Level 0. Per Telefon wurde gesagt ich soll auf Whatsapp schreiben, dort wurde nach der Problembeschreibung nur ein automatische Antwort gesendet, dass meine Session abgelaufen ist. Per Telefon wieder wurde gesagt ich soll ein Mail schicken. Per Mail kam automatische Antwort, dass sie keine Mail beantworten. Sehr unprofessionell!!! Ich möchte mein Geld zurück haben, da sie gerade meine Haare geschädigt haben!

I love Aveda products. I have been a customer for nearly two decades. I was not aware that there loyalty points expire, and my account was erased. I feel ripped off and their lack of transparency felt sneaky. Thousands of points down the drain, and apparently, per the rep, I have no recourse. Shameful! Update 2/6/2: I emailed Aveda customer care the same day as they requested. No answer to date. Bad form, Aveda. I am one dissatisfied customer. Update: Aveda has not lived up to their agreement. They have yet to contact me about a resolution to my missing rewards points. I don’t believe a word they say when they try to sell you that rewards program.