AvedaReviews of aveda.com

Due to Covid, my salon closed down and a new one just reopened. Today, I was going to shop for gifts and found out my account expired. I've been a customer since 2002 so I was surprised to hear that I had no points so I called today and was told that this was implemented March 2021. I checked my email account and I never received an email and never received a text which both are listed on my profile. Had I received one, I would've done what was needed to keep my account. I was told that they would reinstate my account at zero balance and not charge me the membership fee. REALLY? Laughs.. I rather not. I feel very upset as it took me years to build my points, I was saving for your trip. I'm so upset if I've lost it all due to Covid times. The fact that you implemented this in your program and not sent your loyal members that you were doing so, is unfair. For those of you considering joining. Be sure to keep a log of your points, which I did but also be sure to keep buying during the year or you will lose your membership and points.

I don't know of any other company that charges for a "loyalty" program and erases points of customers. The big sell is free shipping which you get anyways and after a huge amount of points access to a fitness video. No more Aveda thanks

I have been purchasing Aveda products for 30 years. I was saving my points for my daughters to have a spa day before the oldest one’s wedding. I lost all my points because during the pandemic, instead of me making a purchase, my sister bought me Aveda products as a Christmas gift.(Like most people I am very busy, and would load up on items once or twice a year.) When I went to buy my usual things, it said I was no longer a Pure Privileges Member. I guess I missed this mysterious unpublished deadline by a month!The sales associate was shocked because my member number was “ one of the earliest”. She called, then I called. I kept being connected to women who refused to let me speak to a supervisor. I agree that the products are not what they used to be. All of the above are reasons for me to try different companies and so far so good. Whoever advised them to drop Pure Privilege members was looking at a pretty bad business model. No reason for me to be loyal to a bad company.

Like everyone else reviewing the website, this is the worst product website EVER. I am a technology executive and spent over 2 hours trying to place an order on the Aveda website. I have reported this issue for over 3 years! I have cookies enabled, popups enabled, etc. It doesn't matter the browser or computer. I can't believe they find this acceptable. My teenage nephew can make a better website. Don't respond the SAME exact way you did to all the other comments about the unacceptable website experience. Respond with something specific. I've reported the issue to Aveda for at least three years, but no action has been taken.

Horrible customer service from the front to the so called Educators. Your school currently educating people who are rude and don’t listen to the paying customer. The front girl if you call her that she is rude and disrespectful. I was told I was high maintenance for this school and no longer welcome. You’re correct I am and I expect service that I request. They overcharged me for my products thinking I wouldn’t catch it. I was double charged while I was being scolded for being so called high maintenance. What happened to this place? I’ve been going there for years. I guess who ever does the hiring does not understand clients are essential to your business. Run!! Because they think they are a top notch school. Thanks for the first incident orange hair, second incident they did not do anything I asked them to do. The girl in the front decided to double charge me on my products.

I have a $100 Aveda gift card (with a receipt) that I have been unable to redeem in store, online, anywhere. I called the Aveda phone line and they said too bad, so sad. No solution, nothing to be done, just lots of apologies. They took $100 and rode off into the sunset. Do not buy Aveda gift cards! What a scam. Sheesh.

Website is awful. Makes me not want to shop.

I purchased quite a few shampure bars back in November 2021 for my daughter that had really long thick hair.on and off she’s told me she’s not 100./. Convinced on the product but thought she would give it a go and get her hair used to it. It’s been over 3 months of using several bars that she’s noticed the textured has really changed and her hair is very thin and fragile. Even having her hair cut shorter hasn’t improved the thickness as each strand of hair is very fine. I contacted aveda today to be told to return all the shampure bars for them to investigate and exchange/ refund! I told them it’s impossible as she’s only got one left as she’s been using them since November, to which I was told they would only be able to exchange or Refund the one I was returning!! So even though it seems the other ones have been slowly affecting her hair it won’t count as I can’t return them. I think it’s appalling as my daughter is left with damaged, dry, fragile and fine hair caused by products they have sold me!!!