AvedaReviews of aveda.com

Horrible customer service. You can't cancel your order. I still haven't received my order either. I suggest buying through Amazon instead.

Placed an order on 9/27/22 and still haven’t received it. I’ve contacted customer service three times and keep being told it’s been escalated to the warehouse and yet, nothing has been shipped.

Do not order from Aveda Online. You will not get your items or your money back. I placed an order on Aveda Online on 9/25/22. By 10/7/22, they haven't shipped my order, and they haven't been able to tell me when it's going to ship. I sent 3 separate emails to customer service and called 3 different times. So I've talked to 6 different customer service reps now. They now refuse to cancel my order (I requested they cancel it) or refund me, yet I haven't received my products and they can't tell me when they're going to ship. Horrible customer service. I will never purchase Aveda products again, and I will tell everyone about this when they ask for hair product recommendations...as in I will actively warn people to stay away from Aveda now.

Earlier in the week I made an appointment with Gloria at West End Hair Company in El Paso. I spoke with Ozzie on the phone and made it for 11:15. I show up and the receptionist told me my appointment is at 1:15. I had work in the afternoon so there’s no way I asked for that time. She apologized, and that was it. You have to pay for parking here also, which I didn't know. Who has cash on them anymore. I drove out of my way, paid for parking and didn't even get anything done. So disappointed in Aveda.

I was pleased to receive my trial product of Aveda botanicals overnight treatment as was excited to try it out BUT what a disaster. Come morning, I could not get a brush through my hair...AT ALL! I did not wake up with smooth conditioned hair. I woke up to hair that was a terrible matted mess that couldn't be resolved by brushing as my brush kept getting snagged. Washing my hair to remove product was the only thing I could do to get my hair back to normal. Appreciated the opportunity to trial product but this was an unmitigated disaster.

The most horrible customer service !!!!! My order was cancelled twice by Aveda , i didnt get any notification.They ignore my emails .Do not buy any product from Aveda !!!No respect for customers ! Jola

I have used Aveda Smooth Infusion shampoo & conditioner for over 10 years & have loved the products. The last time I bought the shampoo, the bottle was smaller, 50ml less, but the same price & the packaging had changed. That didnt really bother me, but when I used the shampoo I found it was a different consistency, quite runny & didnt lather at all. I've used twice the amount I usually do because my hair doesn't feel clean. Has the formula changed???After being a loyal customer for years, I will be looking to buy a different brand which hopefully will give me a better experience & more importantly, hair that feels clean!!

I’ve used aveda for many years and loved the products. The discontinuation of products is disappointing. The vegan versions do not work at all like the original. Very poor quality that leave hair Frizzy and have absolutely no stying power. Great you can brand yourself as vegan, but is it worth the cost of your customers