AvedaReviews of aveda.com

Further to my previous review, I was thrilled to receive a response with an email address offering me help as I thought there might be a chance of actually receiving some information and possibly my items. However it was false hope as I’ve emailed twice since Friday but no response. *** FURTHER TO YOUR REQUEST BELOW TO EMAIL YOU FOR ASSISTANCE I HAVE EMAILED THREE TIMES BUT NO RESPONSE.

Absolutely ridiculous customer service. Ordered my products on the 26th November and STILL haven’t received them. Disputed this with Aveda on the 10th December, they eventually came back to me on 14th December, a lot longer than their 48 hour turnaround to get back to you, only to say that they think it’s been lost in transit and they’ve raised it with Evri. They also organised another parcel to be sent and to wait ANOTHER 5-7 days, im sorry but surely this should have been sent as express delivery considering I ordered this in November?! Then they go on to say that I will have none of the free samples I chose OR the free gift I was eligible for because they are no longer in stock and as per their T&Cs they are subject to availability, well that’s great, the terms and conditions that I can’t find anywhere on your website, right? I’ve disputed this fact because it’s not my fault that you decide to use the WORST courier out there, this is a known fact. The fact is at the time of ordering I was eligible for my free gifts, I don’t see why I have to be punished because the courier lost the parcel, as a company that “prides themselves on their customer service” you should be giving me an alternative product, especially the amount I’ve spent with you. I disputed this on 14th December, I emailed again on the 17th December and guess what, I’ve had no reply! This is an absolute joke, I’ve never experienced anything like this. I’m seriously starting to doubt I will ever receive these products and I’m so close to actually just asking for a refund and giving up because I tell you what, face cream isn’t worth this stress! Sort it out Aveda, think about customer loyalty because judging by the reviews here, you wont have any left.

Aveda has delayed responding my claim, for making the customer miss the timings for making claims. All your responses have been recorded in detail. I have been a loyal customer over 16 years at the salon, would not visit other salons that do not use Aveda products if not Aveda's official salons. Over the years, I see the service quality going steadily on a decline - not only the salon staff skip steps in the hair treatment ritual, but the retail has never met the thoguhtfulness as it had in early days as well as its products (glass replaced by plastic) Now they avoid liability to fulfil their order delivery, this company really should not be in operation anymore. The brand has lost its so soul along with all other tangible products and services, nothing like what its founded on, if you have read the book the founder wrote. I will have no choice but to seek small court claims to recover my loss. When you meet a bad person, bad company what else can you do? Best to just avoid forever.

Ik kan al een maand geen bestelling plaatsen. Verschillende mails verstuurd zonder enige reactie. Slechte klantenservice

I attempted to purchase an e gift card for myself and the website said it was declined, but my card company said it was approved. Aveda, customer service, said it had no record of my purchase. I sent them proof of the charge and in our last correspondence, they told me there was no charge and it was an error. I called the holder of my card and there is still a charge pending. I can't dispute the charges until it is posted. Aveda will not respond to my emails anymore, where I am asking for either the e card or the removal of charges. I will never do business with their website again.

The website is terrible to navigate. It dropped me several times. I couldn't check out the way I should be able to. Not a smooth process at all. It took me over 45 minutes to order what was in my cart. If I didn't love the product, it wouldn't be a big deal. Website needs some serious help. It doesn't matter where I am (work/home), the website lags and the experience is horrible from a user standpoint.

Bestellung storniert ohne Info

Los productos son de buena calidad pero el servicio postventa es pésimo. Hice un pedido de 143€ y tenía un código promocional por el cual me iban a enviar un champú en seco. Por un fallo técnico no se agregó al carrito y tampoco recibí el email de confirmación por otro error técnico con lo cual no pude comprobar el pedido. Una vez que llega a mi casa falta ese producto y también uno de viaje de 5€. Les llamo por teléfono y me dicen que lo reclame por email. Han pasado más de 10 días y solo me marean. Están haciendo una investigación casi judicial por un producto que cuesta 5€. Es un servicio de atento con al cliente pésimo. Hay marcas igual de buenas y con un buen servicio.