AvedaReviews of aveda.com

I love Aveda products, but their spray nozzles are absolute garbage. I have two products that are unusable because the nozzle quit working after a couple of months. I tried to use their live chat on the website, but I couldn’t get through to an agent because when it said “type your full name”, I did, then it said “sorry, I can’t find anything about that” - and I couldn’t go any further.

I love the products. Its a real shame that the online experience is sooo unbelievably slow. Aveda is very much behind its competitors in that regard. If you're ordering something with standard shipping, be warned this isn't regular standard shipping like you'd get from any other brand. This is the kind that takes ages! They really don't have any sense of urgency to get your purchases to you, regardless of the amount they charge for products. If you're ordering on a Monday like I did, don't expect to get it the same week! I don't know any brand these days, charging premium prices or not, that take this long to get you your goods. And if you've got a pure privilege card, expect to wait over a month! That's me put this weekend with rubbish looking hair, thanks Aveda. Ordered on Monday, it's not even with the courier yet. I've had stuff arrive faster from China!

I was desperate due to itchy scalp. Thought Aveda. Sold me hair thinning shampoo, conditioner, 1week leave in conditioner. Stupid me got the large due to “10% off”. Ridiculously expensive. Ineffective. Stuck with the expense. Since I wrote my initial review in a state of frustration and disappointment, I communicated my experience with the company and received an immediate reply. Aveda customer care sincerely attended to my concerns and frustration. They have respectfully ameliorated my initial despair with personalized consideration. I am sincerely grateful. My trust in AVEDA is repaired and renewed.

3 stars just because I like the texture of the product, my booking was for 5 pm in Dubai I finish at 9.30 pm a lot of waist of my time and my energy. After all of this time I'm going back to my home sick coz of my hair wet and the Ac. The conduct of the staff is very bad even not respectfull and not class. The hair dresser was too scared to do my hair cut she's giving me the felling not professional. My blow dry was zero.

Like the performance of the products, but they smell horrible. I’d use them if they made them smell better. If your hair gets wet in the rain...you smell like a wet dog!

Today I bought Aveda Chakra 7 perfume. I was extremely disappointed to find , once I got home) that Aveda are now using plastic bottles in stead of recyclable glass ones, especially in this day and age and the battle against plastic in our oceans and waterways.

I've been a big fan of Aveda for many years, however, I've become much more wary of the company since it was bought by Estee Lauder. While the marketing of the company extolls its commitment to health and environment, not all of the products follow suit. Recently, I threw away around $200 in hair product because they contained harmful chemicals like alcohol, parabens and sulfates.