AvedaReviews of aveda.com

I am writing about a customer service experience with Aveda corporate. I wrote to follow up about a Pure Privilege redemption. I had the highest level of awards and redeemed a spa experience at the Covent Garden location. The experience was to come with 12 products to be mailed to me. I never received the product. I explained this to the customer service representative who asked me for documentation. I sent them the certificate and eventually a screenshot from the website to show exactly what was supposed to be redeemed. After over an hour, they asked me why I didn't follow up sooner - which I had explained in the first message was because the service was during the Trump tariff's era and they mentioned everything was taking longer to ship. Finally, at the end, they told me to take it up with the Covent Garden location and failed to provide any solution. As a loyal Aveda customer that was supposed to be rewarded for that loyalty, instead I am extremely disappointed and dissolution at their response and level of care. At the end of the day, I still do not have the products that were promised to me.

If I could give less than 1 star I would. 4-24-2026 I ordered $120 worth of product. Next day received notice from OnTrac( HORRRIBLE SHIPPER) that my delivery was set for 4-28-2026. 2 weeks went by, Still did not have product. I verified my address and so forth were entered correct. I called Aveda Customer Service and NOBODY could tell me anything. No updates when to expect. On trac was still saying Delivery for 4-28 (two weeks past delilvery) Called in to Customer Service and did not get anywhere. Was given a case number Another week went by and I heard nothing back. I called again. Was told the still do not have the shipment back from their Shipper (NOT MY PROBLEM) I still have received no information as to WHY the product was not shipped to me. Few days later I called back, STILL NO item back to them. Again not MY issue. I want my refund. Was give ANOTHER case number to investigate. Called a week later after STILL NO receiving my refund I was told 7-10 days after they received the product back. It has been 36 days since I ordered and I have ZERO product and ZERO REFUND. Called again today and got that same exact run around. They need reported to the STATE they are based out of. Aveda Customer here for many years and NEVER buying from them again

Very disappointed with Aveda's customer service. I've been trying to get a replacement on a product that was received damaged six weeks ago. I've e-mailed, used their chat tool and talked to a live agent three times. Two of the three times I was told it's being re-shipped, even expedited. Today I called and they said they were missing a piece of information (the order number) really? And didn't even think to reach out to me for the missing information which I'm sure they had? I am still without product and really hope the agent today will finally ship the product.

I placed an order on May 9, 2026, but the carrier damaged the products and returned them to the warehouse. It is now May 20th and I had to contact the carrier myself, and they confirmed the items were sent back to Aveda. Aveda never even bothered to call or email me to let me know what was going on, once the carrier sent the package back they should have in good faith called to make this rights The only resolution offered by Aveda was to reorder the products with no shipping cost. Unfortunately, I originally purchased the items during a promotion, which I am now unable to take advantage of again. Additionally, I find the points system disappointing, and customer service did not provide adequate support in resolving this issue. I have always appreciated Aveda products, but this experience has made me reconsider my decision to continue supporting the brand. if I could give a rating it would be zero unhappy customer

I placed an order on 4/12, which at the time didn’t say it was back ordered. Aveda took my money without a heads up it wasn’t available. I then received an email that it would be a minimum of 2 weeks before shipped. I needed the product immediately for a trip so I purchased it elsewhere. I then received another email 2 weeks later that claimed it was taking longer than 2 weeks. On 5/1 I then proceeded to request a refund because it was simply taking too long and I no longer needed it. 5 more days go by, it’s impossible to get ahold of them, you can’t email, you’re put on hold forever and then I submitted a request through the website, never heard back and then got an email that my order was shipped. I will definitely be returning it and I will never shop with Aveda again. I can’t stand scamming lazy companies that have no problem screwing over customers and then when customers kindly reach out they ignore and proceed as is. The worst hair stylists I’ve ever seen graduated from Aveda and now that I see the customer service I will never be a return buyer. Hopefully you all get shut down soon. Regards.

I've been a loyal Aveda customer for my hair care for 30+ years. No kidding--over three decades. No more. I will search for a new brand worthy of my loyalty. They jacked up the price of the shampoo by at least $7 over the past two years while downsizing the bottles by ~20% (from 8.5 fl oz to 6.7 fl oz). Between that and the fact that they refuse to maintain formulations over time that are valued by customers, they have lost me as a customer.

Also, a long-time customer as many of these reviews are. They offered same day delivery can charged me for it, well into day 2 still nothing and not way to track - says my order is invalid. Untrue says my credit card. Will not go back - once trust is broken, it is nearly impossible to gain it back.

I have been a loyal Aveda customer for years. I only use Aveda products and only go to Aveda salons. Just last week I reordered my Shampure in litre bottles for both the conditioner and shampoo from the Aveda's site. I usually place this same order every 4 months. For the first time ever I had an issue with the delivery. The box was delivered by UPS...but the box was empty upon arrival. In fact the box was clearly tampered with as you can see that the original clear tape had been removed around the box as the front lable was faded where this was done. AND the bottom of the box was clearly opened and taped up as there was clear tape all along the bottom of the box. I first tried to file a claim with UPS - however, they told me I had to contact the retailer as the claim had to be filed with them. I immediately called Aveda and reported the issue and sent pictures of the damaged box including a snapshot of the delivery person who had delivered the package which I thought showed the bottom of the box being damaged. I submitted all of this to Aveda and was told it would be investigated and there would be a fair resolution in approx. 2-3 days. That afternoon I received this message (pasted below) from Aveda stating that because UPS delivered the package (albeit empty), they would not be reimbursing me for the product and if I wanted to file a claim with UPS I could. The only issue here is that UPS will not allow me to file the claim. Nonetheless - clearly after 20+ years of consistent online orders it appears they believe I must have stolen these products and would take time out of my day to report this issue to rob from them. I am super disappointed in Aveda and their customer services. I will no longer be placing any e-Commerce orders from them and would warn any other customers even considering ordering online. Their products are expensive and it will be on your dime if any of it gets stolen in shipment. ------------------------------- Dear Monica, Thank you for your patience. We’ve completed a thorough review of your order with our internal team. The package was confirmed as delivered by UPS, with the delivery photo showing the package was left securely with no visible signs of tampering. Should you wish to explore this further, you may consider filing a claim directly with UPS for additional investigation. - When contacting UPS, please provide as much information as possible to assist them in resolving this for you. Once their investigation is complete, please feel free to share the outcome with us—we'll be happy to review the case further. Monica, thanks again for taking the time to contact Aveda.