AvedaReviews of aveda.com

BUYER BEWARE! I never received an online order I placed and paid for just over three months ago. I attempted to find out why I never received the order by calling the customer service department THREE different times. Each time I was told a replacement order was being "expedited" to me, yet I never received the order of my products. I called customer service a FOURTH time, and I was told an Aveda supervisor decided to cancel the original order in their system, issuing me a full credit for the order, and that I was to place a new order myself, which is what I did. However, as usual, Aveda did not do what they claimed - no cancellation of the original order was done and no credit was issued. I contacted the customer service department a FIFTH time, and was told that a credit was being "expedited immediately to a supervisor for approval" and that my problem will be resolved. but of course, the credit did not happen. Once again, being very frustrated from the lack of action and service I have received, and the fact I have still paid over $200 for products I NEVER RECEIVED, I contacted the customer service department for the SIXTH time I was ASSURED a supervisor would call me back as soon as possible. After two and a half hours, and no call from Aveda's customer service supervisor, I was extremely irate and called Aveda a SEVENTH time to explain that since I have been charged for an order place over three months ago that I have NEVER received, the only way this problem can be classified is basically theft by the company. At that point, the customer service representative hung up on me. There is no other way to explain my situation - Aveda is happy to take money for orders that are not delivered, and then repeatedly lie to customers about how they are going to resolve customer problems!

Attached please view the photos I have taken after Aveda salon destroyed my hair! on the left is my hair color I had asked for a roots touch up -and to blend in my dark roots gradually. They assured me this process was well within their range of expertise, and sold me on additional botanical conditioning treatments. Please view the attached photo -on the right is peach-colored fuzz and damaged hair that I walked out of the salon with after four and a half hours. They quadruple processed my hair and destroyed it! They also got bleach on my black suit pants and ruined my suit. I was there for four and a half hours with a stylist that had no idea what she was doing, and proceeded to destroy my hair. It looks like orange-peach colored fuzz when I angrily left this salon. I was furious and left with wet hair after The fourth shampooing I received - four times! The stylist kept putting the wrong product in my hair. After four treatments it looks like fried straw! It is completely dead and damaged now! The color was even worse was horrendous- it is orangey-pink. I was sitting there for almost 5 hours!!! I had plans to go out to a dinner with my family. I was So stressed, shocked, embarrassed and furious - I didn't know what to do! I was not sure what they would do if I left without paying , and what my rights areas, my rights, etc. My brother is an attorney with Mitrani Law firm here in Florida. I called him and asked him what I should do he said I should take it up with my bank company rather than have a fight with them in the salon - so I angrily paid and I left. You can see my healthy hair and color on the left and the pink fuzz on the right is what they did to me. I should not have to pay for the damage they did to my hair - it will take a year to grow it back to healthy condition! :( wish i could attach photos....

I have an reward account. The website is very bad done, if you click my mistake add to basket it means you are buying it and you are using your points. They were not able to cancel my order instead told me to refuse the parcel and they will give me the reward points back. Silly me I thought they were serious about it. Haven't seen my reward points back and I have no product. Now I can't even log into my reward account. Stay away from this company...

It’s impossible to contact them. Really feels like a scam. My ider was not delivered and no refund was received. The phone line dies not work, live chat does not work. Rely worried will never see my refund. Never buying again after being a customer for a few years…

The products are good but no effort made on how to use them and nothing online that helps with information. Their site asks that you type a question but then fails to reply. Having bought these products I have no idea how to use them! Not good!

Beware. No goods or refunds and broken promises. I’m going through my credit card company for chargeback.

Told my order was shipped and lost, to wait for a refund. Afore mentioned refund never materialised and they haven’t responded to any of my emails since. Assuming it’s either a scam or they’re going bust. Had thought about swapping to one of their salons but absolutely won’t be now! Scam of a company. Edited to add- the email address below doesn’t work.

I ordered some shampoo - biggest size which was about £40 because there were 4 free gifts - travel size samples. You could choose them. I was sent one. Complained. A month later they haven’t sent what was missing from my order. I feel conned into buying the shampoo with a promise of free gifts when clearly this was a false offer! Too long has past now. I did email you. No response. I won’t be ordering again. Only received part of my order!