AvedaReviews of aveda.com

Pessimo servizio Clienti, adoro i loro prodotti ma non sono in grado di rispndere manco ad una chiamata di assistenza . Dicono di rispondere anche via chat ma attese lunghissimi, non sono mai riuscita a parlare con nessuno. Per la mia esperienza hanno un servizio clienti fake

Ich habe am 28.05.online bestellt und man sollte zur Bestellung ab 70 Euro ein kostenloses Leave in Treatment dazu bekommen - das im Paket jedoch nicht enthalten war - der Kundenservice meinte , das wäre dann wohl vergriffen gewesen oder vergessen worden . Das Angebot ist auch heute -Tage nach meiner Bestellung -noch online - also Finger weg - die versprochenen Zugaben zur Bestellung sind am Ende nicht im Paket und werden auch nicht nachgeliefert .Das ist wirklich enttäuschend .

I logged on to look at rebooking the 50k rewards trip to Antigua. I have saved points all my adulthood as a faithful Aveda user and the trip was booked in the pandemic and had to be cancelled. Apparently my account has expired without any notification. If my reward points have been wiped as described by others Aveda will have lost in me a huge advocate and buyer

I just left the Aveda experience store in Frisco, TX. They have advertising and marketing materials that show people of color, but when you go into the store and the associate insults your 4A hair because it’s doing what curly hair does - y’all can keep all that weird smelling garbage. I will go to the neighborhood beauty supply store and fish around for something similar, where I’m not insulted. Aveda can go to hell.

Aveda lost a long time customer today because they wiped out my reward points without notice. I receive multiple emails from Aveda rewards to buy items; however, nothing that my rewards are expiring. I was saving up for the big trip to London. Wow! So disappointed. I called customer service. Nothing. Not one more product will I purchase of Aveda. Sad:(

I have been using Aveda products since 1995. I have accumulated 53, 221 Aveda points to which I was saving for the trip. Since they don't off anything worth the money I've spent on products I decided to wait and see. I learned today that after one year of inactivity I lost them all. I didn't receive any notice. I'm so disappointed in Aveda, and the company they've become.

Ordered once from Aveda.com, and will never make that mistake again. I purchased and returned two products. Aveda sent an email saying that they had refunded me, and of course they never had. Tried to resolve the problem in chat a few times, and that got me nowhere. I finally put in an online complaint to State Attorney General. So disappointed in this company!

Recently, I starting going to the Denver location of the Aveda Institude Denver. I am disabled and some health related problems they do t seem to understand. It the teachers. They are rude unhelpful unprofessional and very demanding to me and to the students. I have gotten calls to change times and appointments and person doing my hair. They called me at the last minute. Just before I was leaving my home or while I am on my way. So, than I have to change my time, the person etc. I have gotten use to the person etc. Than, I get a person who dint know what they are doing and used up my hair. Last minute changes once I can understand but all the time no. Teachers are rude to me and staff. Which causes stress to the student and me. Parking lot is small and hard to get into. Plus, they don’t accept cash. Only credit card. You only get a discount when you book in advance. If you don’t and change your time or date you lose your discount. This will be the last time. Plus, during Covid sone staff and students did not take Covid serious. Yes, I believe in helping student but not at hurting students or customers. I have heard other customer ps complaint on line too. They ask you to go online to review their services. This should be up to the customer not the teach asking the customer. I will go some where else. Plus, staff including students and staff do a hard sell of their products. It’s the customer that give the students to work on their skills.