AvedaReviews of aveda.com

Updating my review as I contacted support, they offered 2 day free shipping and still managed to not send the order correct with the free 2 day shipping. I wanted to follow up with a better review, but it still stands as terrible service. Don't bother with a second attempt with this company. They care pretty little about the customer. I placed an order online for same day shipping. It was for a going away gift for a coworker. I placed this order in the morning and their policy is, if placed prior to 3pm will receive same day shipping which I paid for. They also state will notify you immediately if any issues with the order and it can’t be shipped. It is almost 8 o’clock at night and I did no received the order I had to reach out to Aveda. They said they had no idea where the order was. I let them know. I’m now out a gift and the money they said there’s nothing they could do but refund the money 3 to 5 days from now. I will not be ordering from them online and would caution anyone else not to order as well. They don’t care where your order is and they have no concern if shipped on time. When I let the agent know, this was pretty stressful as now everything is closed. The coworker will leave early tomorrow morning and no time to get anything else. I would have gone myself today if I had known they were so terrible with customer service and peoples packages. looking at the reviews this seems to be the standard.

I do wished I had read these reviews before placing my first an order online with Aveda. My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable. I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

They raised surprises in the product. I have used for years and years. They're making you buy it in a tiny little bottle of five ounces which I use in one Application. I'm so disappointed that they are not selling larger sizes. It is ridiculous and I've seen so many reviews that people are never gonna order to give. And I'm joining that I'm never, ever ordering it again. I'm so mad. I'm going to have to find another product. And i'm going to start doing my research Tonight and i'm finished with you

Ich vermisse das alte Color Control shampoo. Es hatte so gut gerochen, das Neue riecht furchtbar es riecht nach Obst… und die Textur ist nicht mehr wie früher. Echt schade. Ich hoffe, das sich das ändert.

Ordered 3 products from them over a month ago. AvedA sent product to my old address. Called 4 times customer service assured me they would send my order to me. REMEMBER they got their money in December 2023. It’s almost February 2024. No product and no refund AND no service. Got transcripts my first call but the other 3 reps ever sent me the transcripts. Called today asked for manager was told someone would call me within an hour. It’s been 3 hrs still no phone call. I’m going to report them to every place I can. They stole my money and there is NO CUSTOMER SERVICE.

Wirklich interessant zu sehen, wie Aveda reagiert, wenn man auf Trustpilot eine schlechte Bewertung abgibt (siehe meine Bewertung unten und den dazugehörigen Kommentar von Aveda): Sie fordern einen auf, eine Email zu schreiben, damit man von Ihnen Hilfe erwarten kann. Schreibt man eine Email bekommt man allerdings statt Hilfe eine Aufforderung eine Umfrage mitzumachen, um den Kundenservice zu bewerten. Interessante Strategie. Hilft nur dem Kunden nicht.

I have been using Aveda products for over 25 years. I have seen the quality of service going down since the first change of hands when it was bought by Estée Lauder. Things have been going downhill with their customer services rapidly. I am a few points below Tier 7 of Aveda Pure Privilege and recently I have reacted to the Shampure Shampoo (1 L size), either a change of formula or my scalp has changed. Either, but the way I was treated, by a pre Madonna, when I raised the issue was horrible. They don't read emails and they miss replying then suddenly the customer is accused of being a con. whereas they are an absolute disaster. They cut costs by hiring junior people which change at almost the rate we change our socks, they don't train them and then they put them at the face front. Horrible service. Anyhow, their loss. *NB: folks, do to be fooled by the reply asking to contact them for a resolution. They are a waste of space and an insult to all credible businesses. My advice, avoid. Plus their products are full of chemicals, not as advertised. An absolute con artistry. Avoid, avoid and this is not an individual case at all, read the other reviews to confirm how bad Aveda are.

Versprochenes Gratis-Produkt in Orginal-Größe war der Lieferung nicht beigelegt. Kontakt mit Kundenservice aufgenommen - angeblich war das Produkt "vergriffen". Entgegenkommen war ein 15 % Rabatt-Code. Das ist ja lächerlich ;-) Anscheinend bin ich kein Einzelfall, wenn man die Bewertungen hier so liest.