AvedaReviews of aveda.com

Eigentlich null Sterne reiner Betrug und billigster China Schrott Finger weg

-Sterne eigentlich. Nirgends Rücksende Adresse gefunden. Ärger mich über mich selbst . Voll der Schrott . Auf email keine Antwort.

Finger weg!!! Betrüger

I called them many times they never picked up and I mailed them many times but they never responded.

Die gelieferte Hose entspricht weder optisch noch qualitativ der Präsentation im Internet. Der Aufwand einer Rücksendung steht auch in keiner Relation zum Produktwert. Von Zeit zu Zeit muss man halt Lehrgeld zahlen...

After several long phone calls, I was finally offered a refund of 20% off my order, that was originally offered by Aveda as a first time purchaser. The discount was not applied as I had samples in my basket and so that apparently negated the offer. Problem was, I did not add these samples, Aveda did, and there was no way I could remove them! After 3 long phone calls, the woman FINALLY agreed, "as a goodwill gesture" to refund the 20% (and only after I told her to cancel the order immediately). My order of £154 should have meant a 20% refund of £30.80. What I have actually received is just £23.10. There is no point trying to call again, it was like banging my head on a brick wall. Needless to say, I will not recommend or buy from the company (or indeed Estee Lauder) again. The items will be returned as soon as they arrive. Dreadful customer service - and I wish I had read the reviews here before I started this waste of time debacle. UPDATE: Despite Aveda asking me to contact them by email, which I have, it's clearly just a ploy to make them LOOK like they care about customers. No reply whatsoever...

Leider kann ich keine minus Bewertung abgeben. Produkt Video hat gezeigt das produkt was ich wolte. Bekommen habe ich billigen Schrott. Bestelt würde mini Staubsauger mit ausblasfunktion 3in1. Bekommen habe ich mini Staubsauger 2in1 ohne ausbasfunktion und mit der kraft die nicht mall ein m&m reinsaugt. Das aind einfach Betrüger. Zurück senden kostet mehr als das Produkt und damit rechnen die. Nie wieder

I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.