AvedaReviews of aveda.com

Terrible Service. Aveda's Customer Service does not derserve the name. Once they were good; now they horrible. I expect decency whenever I purchase from you. I also expect courtesy. After the damage is done, it is too late to respond to critical feedback by asking a frustrated and disenchanted customer to get in contact with customer service. Thanks.

Great products but horrendous customer service. The shipping company used is horrible and rather than ring the doorbell they just marked my order undeliverable. When I called Aveda they didn’t seem to care & couldn’t tell me when I would receive my order so I took the hint and canceled

My order was lost by the shipping carrier and returned to Aveda. No one contacted me, I found out by tracking the order. I reached out for a refund, was told 10-14 days. It took a month and a second follow up e-mail to get my refund. When I asked them to refund my rewards points for the reward items I had not received (included with the items I had purchased), they told me I had to contact their rewards department--they could have done that for me. I forwarded their e-mail telling me to contact the rewards department to the rewards department... and there was no response for over a month. When they finally responded to my second e-mail there was no apology. They truly don't seem to care one bit. It's a shame because the products work well but that shouldn't give a company permission to treat their customers poorly. One star is too much.

Terrible company that doesn’t care for their customers. After saving 30k points with them for over 12 years, not only did they reduce what you can get with those points (once a funded vacation to on of their main spa retreats- to now a few hair products mailed to you), they also delete your points if you don’t purchase from them each year. There terms have changed so much since I started buying from them. They’re such a crooked company that built success off of false promises to their customers. And as they won’t make things right, I just don’t want to support their business further. Very disappointed in their company.

Shipment list by UPS. It took three times me calling to get a reshipment even though it had no tracking updates for over a week. Reshipment I’ll get a new tracking number in 1-2 days. No mention of expediting

Very poor. Placed order on Tuesday, it is now Friday and it still hasn’t been shipped let alone delivered. Ridiculous.

Totaler Müll, hab was bestellt aber irgendwie nur ein Teil bekommen, zurück schicken muss ich das nach China obwohl die Ware in Deutschland gelagert war 😂 toller Trick 👍 egal hab ich Pech gehabt, passt auf euch auf. Ach ja und der Suport ist auch Müll...

SOS DISASTROUS SERVICE DISASTROUS EXPERIENCE !! Before the appointment I asked the hairdresser if a balayage was ok to my hair to avoid any damages . The stylist told me it was fine . I never asked for haircut but she insisted . Fine . Here is the result . I had straight and mid length voluminous hair before this traumatic experience. Almost 1300 aed for ruined , chewy , gummy hair + a completely butchered horrific haircut and disgusting grey/yellowish color . I am at loss for words . Saying I’m devastated is an understatement not to mention how much more I’ll have to spend in care for the next few months and the waste of time I spent growing my hair for years .