AvantreeReviews of avantree.com

I liked the sound that I could hear from the headphones that connect to TV. But the sound completely disappears between 1-2.5 years. I have purchased 2 pairs and it happened to both. I contacted the company for replacement since it happened in the time frame of published warranty. Started with chat - they needed the model number, batch #, Amazon purchase #, pictures. I gave them all the info and waited. Mind you these headphones went out during a snowstorm, I am elderly, disabled in part because I can't hear, living on SS and the company said after review replacements would be sent. Then came the emails, They asked all the same questions to which I replied I gave the info already. In order for me to get it again I would have had to go upstairs, get a flashlight, strain to read numbers again, return to basement computer, type it in correctly and so on. Avantree could just review the chat. Who should put in the effort ? I simply replied you have the info. Days passed, no replacement. More emails asking for the info and a pic. I told them a pic had been sent, and explained that it is a shorted wire or something and no pic was going to explain anything. More emails. Could we talk on the phone ---------- I am damn near deaf, no we cannot. When I return the damaged product you can examine them to your liking. Send a replacement please - I cannot hear the TV. More mail - no resolution. I finally replied that I would give them what they wanted - even though I am on a very limited budget I will buy another brand.

I bought headphones for my non blu-ray tv. I really struggled to connect the headphones so that I xould listen whilst my husband listened from the tv, even though before purchasing i checked and the website bot Rufus said would work. A friend suggested getting additional cables but it still did not work the way I needed it to. I got a phone appointment with Leisal I think her name was i was ticket number is 1132240. She was superb! So patient and clear in her instructions. I was nearly in tears but she stayed really calm and kind and we fixed the problem!

I returned my item over a month ago with full tracking information. The delivery was confirmed by the delivery company. Yet I still haven’t received my refund. I’ve contacted their support team multiple times, provided all tracking details and proof of delivery, but have received absolutely no useful response. At this point, they have both my returned product AND my money. This feels dangerously close to a scam. Any legitimate company would process a refund once they’ve received the return, or at minimum communicate the process with the customer. Their non-existent customer service and shopping experience is unacceptable. I’m now forced to escalate this through my bank and consumer protection. Do not buy from this company. Save yourself the hassle and money.

Slumber Gen2 wonderful product

Lamentable!! Pour la seconde fois mes écouteurs "hs", ne fonctionnent plus... Le SAV me mène en bateau pour le remplacement ( sous garantie). Bientôt 2 mois et.....toujours rien, malgré mes relances! Avantree, à fuir, MAUVAISE QUALITE. Support NUL. Ne respecte pas les obligations de garantie en laissant trainer les envois. Bref futurs acheteurs ...fuyez cette marque!

I bought a "Voyager HA" a bluetooth sender from audio inputs. I felt it as overpriced for the quality. I bought it directly from them. I decided to return them after trying them once for 5 minutes. They keep asking for copies of this and that with multiple emails back and forth. Amazon has same price and does not make it hell to return.

I bought Avntree Opera Wireless Headphones from Amazon, I bought them just over 2 years ago and I hardly use them(on average about an hour a day), the other day I put them on and a big chunk of plastic which held the ear cup broke off, they are now unusable. I think the headphones are faulty(as I have a similar pair from another company for the past 5 years and these are just fine, just a bit tatty), I raised a ticket for Avantree to fix or replace my headphones, but they came back and said the warranty was out of date by 2 months, they are not very helpful. I was looking at contacting Citizens Advise to see if Avantree should have at least had a look at the earphones, as I think they are faulty. NOT HAPPY

I ordered a DG45 Bluetooth adapter from Avantree and unfortunately the item wasn't in the box. Nevertheless, I emailed the company and after a couple of emails to explain what had happened and letting them know where to send a replacement, I received a new one very quickly. The instructions were easy to follow and it only tok a couple of minutes to get it working perfectly. From my experience, the product is excellent as is their Customer Care. I wouldn't hesitate in using them again.