AvantreeReviews of avantree.com

I installed the new Audikast 4 to my TV. A very neat little unit, well packed, good instructions. My Phonak Eon hearing aids, however, required a barcode to 'log in' to an Auracast transmission. The Audikast didn't have one. I chatted with an Avantree support person. He/she took me through a firmware upgrade process which then produced the necessary bar code. Very responsive and knowledgable customer service.

I have a dual set of Avantree earphones used for TV. I have a sound bar and new TV that I receive cable shows and application viewing (Netflix etc.)on. I could not get the ear phones to work with cable and apps without making connection changes for each and the sound bar would not work with all three. With the help of the Avantree tech rep I was able to create a seamless connection to all three. The rep was extremely patient, understanding and knowledgeable in her approach to establishing the proper connection. This was something the layman could not do and without the customer support from Avantree I would have had to hire an expensive third party. I might also add their products I find much better in quality than other well known competitors. For instance they do not cross talk with another TV located in an adjacent room as many competitive products do even though with much effort you can work around this issue.

I bought the Avantree Duet Headphones in July 2026 for my husband and I to use when watching TV. We use the headphones all the time, everyday for at least a couple of hours each. My husband's set broke at the spot where the earpiece connects to the headphone. I contacted Avantree and put in a ticket asking about the problem and could they do anything? They asked questions. They needed 3 things to replace; the order # from the purchaser, which was Amazon in my case, the date of purchase and the batch number. I submitted all 3 things and 21-1/2 months into the 24 month guarentee, they fully replaced the headphones! For me the process was easy. They were extremely helpful and always responded within 24 hours, and usually much quicker. I was amazed that they replaced it so quickly and with no real hassel. Most companies give 90 days, but not Avantree, 2 year warranty! And it was very easy! I just placed my order for the replacement headphones and they were completely free including shipping. All I can say is WOW!

I had purchased the Avantree Bluetooth transmitter model BTTC-500 back in 2020. I did have my purchase order number from Amazon. Worked great until about a week ago. Did some research online and was not able to find a solution. Contacted Avantree by way of chat. Was asked to call as issue was too complex to resolve by chat. I called and spoke with a Janice. She identified the problem. I had to purchase a $10 optical cable in order to use a different type of connection to connect the Avantree transmitter to my TV set. I connected using the new cable. Had to call back as the issue was not resolved. Janice guided me through a process to connect my tv and the transmitter, as the old connection processes would not work with the new cable connection, it used a different port for connecting. Janice guided me through the process and helped me troubleshoot. Mt headphones are once again connected to my tv by way of the Avantree transmitter. Using an optical cable to connect has provided a much better sound coming from my TV. Janice was great!

I bought headphones for my non blu-ray tv. I really struggled to connect the headphones so that I xould listen whilst my husband listened from the tv, even though before purchasing i checked and the website bot Rufus said would work. A friend suggested getting additional cables but it still did not work the way I needed it to. I got a phone appointment with Leisal I think her name was i was ticket number is 1132240. She was superb! So patient and clear in her instructions. I was nearly in tears but she stayed really calm and kind and we fixed the problem!

Slumber Gen2 wonderful product

I ordered a DG45 Bluetooth adapter from Avantree and unfortunately the item wasn't in the box. Nevertheless, I emailed the company and after a couple of emails to explain what had happened and letting them know where to send a replacement, I received a new one very quickly. The instructions were easy to follow and it only tok a couple of minutes to get it working perfectly. From my experience, the product is excellent as is their Customer Care. I wouldn't hesitate in using them again.

I bought some Avantree Opera Plus headphones from amazon, when they came there was no instructions only one of those qr codes to scan to get the instructions. We got them working but after 10 minutes I had a voice saying disconnected, I got in touch with Avantree and spoke to a lovely lady called Jeany, she asked for the batch number and she said she would send me another pair When they came the box was one like you get from a store and there was a proper instructions with it. I got in touch with Jeany for help to set them up she phoned me back and talked us through the set up. I have them working and they are brilliant I cannot fault the service with this firm, they sent out another pair straight away This firm is absolutely wonderful I cannot fault them at all