AvalonBay CommunitiesReviews of avaloncommunities.com

I’d say zero if I could I have stage 4 cancer n have been sick 4 years ,, only to find out the mold ive been complaining about had interrupted my life saving cancer care mold in port , lungs, nervous system,, stay away from AvalonBay bay ,,my doctor wrote them ,I have numerous photos and emails,, I stayed in my car for 5 days with my animals until my check came because my Allstate had to deny my claim due to numerous perils ,, the county passed them as the three idiots responding thought this was an episode of mean girls ,, last night I wrote them a delightful email ,, to stop the shit n get the real Laywers involved,, putting an at risk cancer patient w a new rash from this years mold ,, on the streets ,, never offered any help ive lost 4 years of my life ,,

Avalon Bay has the worst system for maintenance and administration issues. This is a national issue I believe. You send a request via the app - some person sees it and presses the "it was resolved" button. Never mind it wasn't - so that is a lie -- but it seems to mean they read it!!! I understand that there is pressure on employees to have maybe a "did it" check mark by their names-- but it does not serve residents who pay good money to live here. Corporate needs to figure out (how hard can it be!!!) to make it a policy to not say it was resolved until it actually is... Say what was done -!!!!! Do not have emplotees press the button it was resolved when it was not! This has been going on since Avalon took over. I finally have had enough. It was an easy fix. Avalon - FIX IT!!

First off the application process made no sense. I was denied without a valid reason and I was not given a chance to correct or update any information the system requested. When calling the system did not show my application and when calling I received nothing but rudeness from the staff. They pretty much taking application fee without allow people to provided them with the information they requested. Their customer service is far below average. They need to revamp their whole customer service experience and system because it is not working. I would not have applied if I know they would’ve just taken my money. Who does that? I was given the run around every time I did call to speak about the matter. All was said was denied because of our system could verify your identity. So to whoever deciding to apply please be cautious. Note every one you talk to and note every interaction you have with them because they are not professional at all. Good luck to you and I hope no one experience what I experience when dealing with these people. Update: Going to management doesn’t help at all. Now I was told I was denied for credit when I got approved the very next day at the beautiful apartment down the street. Make it make sense. Carol (manager)wasn’t helpful nor caring of the situation. All that was given was excuses. I really hope they revamp their customer service department because tending to their customers is one of many things they lack. I must say Juan was helpful but he could only do so much. I had to explain myself several times which was frustrating. Good luck to whoever decides to take a risk on losing their money on a process that needs to be updated to help customers get approved. Also note that when writing reviews these companies remove negative comments to improve their scores. I wrote a review on apartments.com and it was removed immediately with not response to me.

I live there for over three years. The building staff consist of Carlos, Felix and maintenance (Q) are amazing. The building allow my wife and I a taste of home ownership. High rent and fees are enough to consider moving. Kudos to the staff

Had a great experience! would suggest it!!

Unresponsive. Bad management. My community unfortunately was recently bought out by this company. And instantly things went down hill. First we returned back to a problem the previous management had which was being unresponsive until i forced them to respond. But slowly they worked all this out. I got direct access to the management team and the rest was great. Now no one responds. Secondly, they thrusted a new trash company that doesn't operate daily like the other company did. They opened the trash chute room but this helped nothing as residents just started piling trash in that room. Even if they retained some staff from the previous team even they went silent. But i already have everything in order. If start to give me crap i will just keep piling on BBB complaints against them. The one thing about me is that im not scared to be vocal and fight.

This company is nothing but a scam. They only care about getting you to sign a lease. Once you do, GOOD LUCK getting a hold of someone. Call the leasing office, it will route you to corporate. They say there’s a 30 day grace period. This is a bold face lie. You have 30 days to give your 30 days notice. So they lock you in for 60 days. Then they tried to charge me $11,000 and wouldn’t budge until I started leaving reviews. Magically they said it was an error, but I’ve read online this has happened to so many other people. I reported them to the FTC and the BBB

My experience with AvalonBay Communities has been nothing short of frustrating and disappointing. Upon moving out of my apartment at Eaves Rancho Penasquitos, I received an outrageous charge of $1,052.18 for "damages" that I firmly believe were unfounded. I left the apartment in pristine condition, even hiring a professional carpet cleaning service to ensure everything was perfect. I documented the entire move-out process with photos and videos, all of which clearly show that the unit was left spotless. When I contacted Avalon’s customer service for clarity and requested proof of the damages, I was given an unusable link in a letter, which required login credentials and provided no actual evidence. I was further told I’d have to wait up to 10 business days to receive the photos by email—a delay that feels unreasonable and unprofessional. After disputing the charge, I received a call from a representative threatening to send my account to collections, jeopardizing my credit score unless I paid immediately. Feeling cornered, I paid the amount, but I am appalled by the predatory tactics used to enforce these unjust charges. Renters, beware: this company appears to nickel-and-dime tenants upon move-out, imposing steep charges without valid justification or transparency. I would never rent with AvalonBay Communities again and strongly caution others to think twice before signing a lease with them.