J B B - D.
Avalon Bay has the worset system for requests - National Problem
Avalon Bay has the worst system for maintenance and administration issues. This is a national issue I believe. You send a request via the app - some person sees it and presses the "it was resolved" button. Never mind it wasn't - so that is a lie -- but it seems to mean they read it!!! I understand that there is pressure on employees to have maybe a "did it" check mark by their names-- but it does not serve residents who pay good money to live here. Corporate needs to figure out (how hard can it be!!!) to make it a policy to not say it was resolved until it actually is... Say what was done -!!!!! Do not have emplotees press the button it was resolved when it was not! This has been going on since Avalon took over. I finally have had enough. It was an easy fix. Avalon - FIX IT!!