AutoZoneReviews of autozone.com

At this AutoZone location, 3020 Sonoma Blvd, Vallejo, CA 94590. Аggressive non-employees are regularly present near the entrance and parking area, approaching customers and pushing unauthorized services. Although these individuals are not AutoZone employees, they operate openly on the premises with no apparent intervention from store management. After I politely declined one of these individuals, he began shouting, whistling, and ultimately insulted me using a vulgar term in Spanish. This occurred in the store’s parking lot, an area where customers should reasonably expect a safe and respectful environment. No staff member or manager took any action. This situation creates a hostile and unsafe atmosphere for customers and raises serious concerns about customer safety and potential liability. The lack of response suggests that this behavior is being ignored or implicitly tolerated by store management. I expect AutoZone to maintain a safe environment for its customers. I strongly urge corporate leadership to review this location and take immediate corrective action.

Horrible Service in the store located at 2149 Airline Road, Corpus Christi, Tx, 78414. I went to the store on Monday Feb 02, 2026, to use the warranty for my defective battery and the "teen" so called Manager dismissed my claim because, as per her professional and expert opinion, the Battery tested good. I had explained to her that overnight I disconnected the battery from the car (to avoid Parasitic Draw), and in the next morning the battery doesn't have enough power to crank the starter motor, and I have to jump the car with my other car, and it started right away. She continued, as a broken record, claiming that the battery is good, because the tester says so, for your information of course it tested good after being charge by the alternator, you can't test self-drainage with that tool. Please contract qualified technicians that understand how cars functions and are able to troubleshoot with the information provided by the client. Then I went to the store located on 4053 Saratoga Blvd, 78413, and explained my problem to the Knowledgeable manager at that store, and right away she swaps the battery without any drama. Now my car is starting right away. Thanks to the Professional service provided by the manager at the store located on 4053 Saratoga Blvd, 78413

Store in West Chester . PA does not have competent employees. On 2 different occasions , no one offered to help me. I was simply directed to an aisle to fend for myself. When I asked for help with putting wiper blades on , I was told that they couldn't do it. I went to Broomall, PA store and they helped from selecting the right blades and installing them. They were terrific. I will never go back to the the West Chester store.

On Dec 29/25 I bought a can tap dispenser for use with R-134a self sealing valve. I opened the package and try A/C manifold hose and it won’t fit because hose fittings size 1/4inch and the sealing valve is 1/2inch. So I went to return it and the conceited manager said it cannot be returned because the package is already opened. How would I know if the valve works if I don’t open it? I was disappointed and left. So guys be aware that if you buy parts at auto zone make sure that fit before you open the package.

I placed an order almost a week ago. Then I received an email stating that the shipment is delayed. I looked how long and there was no date or anything when it would be shipped. I called customer service to cancel the order because of the delay and was told it cannot be canceled. The item has not even been shipped from any warehouse. They told me pretty much that I have to waste my time and wait for the part I don't need now and return it to a auto zone near me. DO NOT ORDER Anything from Auto zone online because according to them it cannot be canceled. I will stick to ordering my parts from Advance Auto.

I’ve been a loyal Auto Zone customer but this morning changed that. My batterry that was purchased in 2023 (with a 4-year warranty) died on 1/1/26. I needed to leave my Honda Pilot overnight but picked up a replacement at Autozone on 1/2/26 and replaced the battery. On 1/3/26 I returned the old battery to Autozone to receive my refund (core charge) and a bit more because the old battery was in the warranty period. I was told I had 2 choices: 1) receive no warranty payment or 2) take the warranty payment but only have a warranty on the new one based on the purchase price of the old battery, somewhere around 18 months. What it appears anyone should do is return a dead battery that is still under warranty to Autozone to receive the warranty but then buy a new battery somewhere else to get their full warranty on the new battery.

I made an online order, and they advertised free next day shipping, when it came to checkout, I was asked to pay a $5 shipping charge. When the order arrived, they sent me a spray bottle instead of the spark plug grease I ordered. When I called back, they wanted me to use a gift card and make a 45 minute r/t drive to the store to pick it up, I declined, and they agreed to ship it out to me for the next day arrival. Two days later it never arrived, so I called back. The associate I spoke to had apparently issued the gift card instead of replacing the item like we talked about (there was no notification of a gift card in my email, so I couldn't have known about it or used it anyway). I needed the order quickly as I was going out of town, and they royally screwed this up, not to mention lied to me over the telephone (told me one thing and did another). Never going to use them again.

store 040 i placed an order online of 12 different items including fix a flat, oil, head light blubs ect. total $212.04. i placed the order around 3:30pm and they had the nerve to send the delivery person with just a receipt to tell me they refunded everything that they didn't have any of the items. how in the hell are they going to be out of oil and fix a flat makes no sense. then the refund was less than what i paid it was only for $192.15. they want to charge me delivery fee what was the point in sending a person with just the receipt.. noone will explain how they are out of oil and fix a flat give me a break and someone should have called me abut no having the product. i needed the fix a flat for my car to get it to the shop so they could change the tire.. this is my last time going to autozone..