AutoZoneReviews of autozone.com

How much money does these people want to make a alternator online $72 going to their store is$360 what type of Mark up Taking advantage of people!!!

Ordered using Paypal, entered the correct address, instead Autozone.com decided to ship to an old address that hasn't been used in years. Called to cancel, they refuse to cancel the order or change address.

Price gouging I can get the same parts on line for $ 150.00 dollars less

Terrible customer service. Ordered online and item never arrived . Contacted for help and all I'm told is file a bank dispute . No resolution given just a deflection and forced to file a dispute .

I have been purchasing parts for 40 years. I know that the quality on the duralast brand is not the best but they have lifetime warranty. I try to purchase them because I keep my vehicle for a long time. Today I tried to use a warranty that I have used before and not only they cannot find that warranty it shows that I haven't purchased anything from them and have nothing under warranty for any of my vehicles. Corporate told me that there is nothing they can do unless I find my original receipt on all of my purchases. Now I have paid for warranties that are useless on 3 of my vehicles. Really bad system they have if you choose to purchase from them make sure you save ALL receipts.

We had alternator problem. A alternator was bought at their store. It cost us $25.00 to have the old alternator taken off and new alternator put on. The new alternator was defective. We had gotten another alternator at their store. My wife car was acting up. We half to have the car because I am disable and she works in Nashville. We ended up taking her car to Darrell Waltrip Automotive Group at Franklin , Tennessee. The second alternator cost us $25.00 to take off. The second alternator was defective too. These prices have labor cost. Job 1 Computer $199.00 Job 2 Alternator $1031.23 Job 3 No Cost Job 4 No Cost Job 5 Battery $171.47 1 Day miss work $383.23 The two defective alternators probably caused the battery to go bad. The battery was good before the two defective alternators. Want to talk to me and gain my trust. That scares me. Like I said to someone that works for your store any questions you all ask were answered by you. Questions I ask aren’t really answered. If they are it’s like I am wrong. James C Citro

I used to work at AutoZone but not anymore. Ever since this new crew was hired. I have been humilated, put down even in front of customers. I have always tried to get along with anyone. I do know for a fact that one employee in particular created their own overtime without the permission of the manager. He never did anything about either situation. There has been 2 customers that have a complaint about the employee but the manager has done nothing about it. I will not work in that kind of environment.

I placed an online order on 02/09/2026 and picked it up at the store address listed on the website. At pickup, I was given the wrong battery charger — the clamps were completely different from what I ordered. Unfortunately, I noticed this only on my way home. I immediately returned to the store to exchange or return the item. The charger was taken back without any issue, but my money was NOT refunded. Instead, I was told that the correct charger would be ready for pickup the next day by 9:00 AM. Today, after work, I came back to the store — and guess what? No charger. No refund. No solution. This is absolutely unacceptable. I am left without the product I paid for and without my money. Terrible communication, broken promises, and zero accountability. This experience wasted my time and caused unnecessary stress. I will seriously think twice before ordering from AutoZone again, and I do not recommend this store to anyone who values basic customer service and honesty. 6163 State Rd, Parma, OH, 44134 Order #000606158