AutoZoneReviews of autozone.com

I was in the Ledgewood store June 16 at 11:00 am. There was one person being helped at the counter. I picked up an a/c charge canister, Which next to the couhter. By the time i walked 4 steps to the counter, the counter person had disappeared. No one else up front to take payment. I waited about a minute... then walked out and went across the street to advance auto. I probably could have walked out with the can and no one would have noticed, but I am an honest person. Every time I go into this store it is the same story, I dont know why I bother even going in. Advance auto, literally a few hundred feet down the road, always has someone to help you. I am tired of having to yell for assistance at auto zone. I have been going to this store since it opened, and it is the same old story. This was the last time for me...

Auto zone in Hutchinson is not very interested in making sales the man before me gave up and said he would go to Walmart and get better service. The lady working there was not in the mood to help. And told me to figure it out myself. Most customers seem to get ignored so unless you know exactly what you’re needing and are willing to wait for a while I would go somewhere else!

Recently I purchased two items for my car. Simple task to complete I felt. The online platform said, I would receive my order the next day for $4.99 but I watched the sunset with no package to my residence. Consumers continue to see a spike in poor service by shipping and courier companies. With the spikes of shipping increase due to fuel and warehouse space including personnel to deliver, what can we expect from the industry that shows a lack of consideration and respect for the consumer.

completely ridiculous. I shop here Constany. but will never again. I purchased brake pads and rotors online. spent 300 dollars. got to the store to pick them uphad an u professional "Manager" who claims he owns the company shrug and laugh and say "what do you want me to do. ?" So on top of listing online that they have a product in stock. Then when you arrive they don't. brandon is unbelievably Terrible customer service. The biggest issue wasn't even that. I have three kids. I'm not rich. I don't have 300 more dollars to just go act like it never happened and find another store to buy them at. I am at the end told that I won't even get my money back for three days. Despite the fact that it took me seconds to pay them. I don't get my money back for three days and get a disresepctful manager that when I ask who his boss is. He says "I am" and then I ask " you don't have a boss ?" tells me "I'm the boss" so If you don't have a boss you own the company. And if you're the owner. god help us all. So I'm the end. I buy brake pads and rotor s that I desperately need for my car online. Get there. Find out they don't in fact have them. despite that they claimed they did when i bought them. Deal with a disrespectful manager that laughs and shrugs and then I don't get my money back for 3 days. So now I don't have a car for three days and can't go to work for three days because it costs more to take uber To work and back everyday than I even make. And when I asked if i could just go pick them up at another store. Since they're corporate stores. He says that he isn't able to do that. So you guys just took my money. Lied to me and then laughed in my face when I came to the store. I will never patronize this terrible company again.

My friend a woman called about rental on a fix finder computer 4 employees told her they didn’t rent one she told them a friend said they do and they all of a sudden found one. Then she went in there to get a ground cable for her battery and the employee was playing a game on his phone and did not even greet her. She told him what she needed. He pointed to the wall and said “they’re over there on the wall.” And she asked which one she needed and he said “how am I supposed to know?” She also needed spark plugs he said “idk which ones.” She said well you have a computer in front of you and he said he can’t look it up. This store is at cottage hill and Dawes road and that is a very piss poor excuse for customer service . I will not be shopping there ever again.

so went into this store and was going in to grab an exhaust clamp for my car. Was standing there and had the old white lady and some light skinned blacked dude walk up and I heard her say "I was going to ask him to stop stealing. Then they continue to walk up to and say "what did you stick on your pocket." Ofcourse me being shocked by this I said "excuse me what pocket?" She said "your right front pocket." I go ahead and empty my pocket. As they're looking at me with this rude as look I go ahead and continue to empty all my pockets for them. Oh nothing from the store in my pocket. Then after proving to them that I don't have anything in my pockets they have the audacity to ask me to leave the store. Are you kidding me! Lol then she continues to ask me to leave and says, " sir please just leave, we are not trying to harm you." Yeah y'all trying to hurt my pockets and have me drive all the way over to a different store for absolutely nothing! Horrible people working at this store. I suggest to shop else where or be risk the possibility of being treated like your some thief

Battery was temporarily installed incorrectly by their technicians (reverse polarity during service). Right after leaving, my car wouldn’t start. An electrician later confirmed a blown main fuse consistent with an electrical fault during installation. We returned to the store and they denied everything. Very disappointing experience for a basic battery installation service.

Horrible online ordering experience and (lack of) customer service. AutoZone corporate absurdity that cost me time and money. This company is not at all geared to responsive customer service for online orders. Never again.