AutoZoneReviews of autozone.com

I purchased a Surefire engine from Autozone. When the engine arrived the head was defective and leaking coolant once installed. I contacted the warranty department and they told me to have a certified shop remove the head and send it to them for analysis. Surefire confirmed the head was defective and never should have been sent the first time. Surefire sent a new head but only paid for $347 of the $800 bill it cost to have the defective head replaced, leaving a balance of $453 for me to pay. Autozone takes no responsibility for selling a defective engine costing me the consumer an additional $453 to get the engine I ordered. This engine had zero miles on it when it was found to be defective. As a consumer I should not have to pay an additional charge to get the engine I purchased. Surefire and Autozone are 100% responsible for the quality of the product, but they refuse to take full responsibility. Be aware when making purchases of this magnitude from Autozone as they do not stand behind their product.

Ordered a transfer case chain through this autozone and paid for expedited shipping because I needed the vehicle repaired quickly. The transfer case itself is fine, the chain inside of the transfer case is stretched. Was assured that they were able to get the right part (at a relatively exorbitant price for said part,) but paid regardless because I had no other choice. Got a call that my part came in so I went into the store to pick it up, two of the employees struggled to find the ordered part for 10+ minutes with the name and phone number provided. When they found the part that I had ordered it was an entirely different part than what I had ordered. The guy who handed me the part had no idea that a transfer case chain even existed. I pulled up the part online (with relative ease,) and showed him the difference. He spent another 10-20 minutes typing random things into his system without saying a word about what he was doing. Managed to get a full refund, but for the time being I’m out almost $90 while waiting for my refund to process and needing to go elsewhere for my part. If you don’t know something that’s fine, but the arrogance of saying that you know exactly what I’m talking about, have found the correct part, charge me for it, and it turns out to be a part that goes into an entirely different part of the car is not only astounding, but also incredibly aggravating. I refuse to bring my business here and strongly advise that no one else does either. If you want to work at a car parts store at the very least have some basic knowledge of different car parts, and if you aren’t familiar with a specific part, acknowledge that and ask for help.

Went into AutoZone to buy a portable car jumper and the only one that they have was a used(open box)/returned GB20 in stock. Desperate to get my car moving again after polar vortex; I bought it hoping it would work for me. The employee who was helping me, clearly stated that I can return it within the return policy time frame if it would not work for me. Upon trying it on my car battery, it was not powerful enough to jump my car as it was out of juice within 3 minutes of connecting it to my car. Took it back to the same AutoZone, this time it was a different employee and he was not friendly at all. The moment I walk in he shook his head and didn't even want to help me or ask what I needed. I walk up to the register and before I could even explain to him; He told me it is an open box and once it is open it is mine to keep. Explained to him the situation that I bought it as used(open box)/returned item, tested it, but did not work for me and that the previous employee who helped me told me I can return it within the time frame if it did work for me. He started to have an attitude and give me an annoying look, took the item from me, look at it, and then tells me sometimes they themselves open box up to check. Proceed to tell me it is mine to keep and nothing they can do since it is open box. Refuse to listen to me so I left and called my credit card company since they will do a better job at handling this case. AutoZone you just lost my business; The employee was very rude at handling this case. AutoZone when you want my money you false advertising me into buying, but when I return it, you don't want to honor it. Terrible customer service.

I ordered a Battery for my Vehicle online had to wait a week to arrive and after a week nothing showed up so I called CS they told me it was cancelled by me, wich it was impossible because I needed the battery so they told me to order they battery again online so I did. Waited an other week and still nothing called CS they order was cancelled again they didn't know why then they said we are going to place the order for the 3rd time. A week later nothing again called back and it was cancelled after they placed the order and they even called me an hour later to confirm that the order was correct. Don't waste your time with this company they are the worst I'll never buy anything from them again.

Manager name Martin T , does not has any desire to help coustomer, please send him to a Coustumer Service training. Downey CALIFORNIA, i was hoping that someoneelse help me out he is horrible not just for my experience, i was waiting in the line and he was the same way with the leady in front of me. That was my second time and the last one at this store

I did a Google search for a part for my truck. I stated the year & model of truck in the search. Autozone came up as the first result as having the part. But when I clicked on Autozone's ad the site then told me the part did not fit my vehicle. Say What? I then tried the chat on their web site to find out if they actually had the part that would fit my vehicle & twice the customer service reps ended the chat before I could complete typing my initial question. This company does not appear to what your business.