AutoZoneReviews of autozone.com

STORE #3399 I took my car here 5/2019 to get battery my car was drivable. I got battery. The person who put the battery in firstly got the wrong size he was trying to make the wrong size battery fit he ended up going to another autozone to get another part to make battery fit in my car. He was gone about 35 minutes when he returned he was trying to make this battery fit but it was to small his manager Lupe walked passed us she told him that it was wrong size. So he goes and gets the right size. He comes back with right sized battery and he puts the battery in on opposite sides my lights start flashing inside and outside of vehicle the horn starts going going off and the steering wheel locks. They offered no help. I called for a tow truck back to where I lived and the next day to the dealership mechanic. My car was in there 5mos it got repo from the mechanic because the Billionaire networth company didn’t want to give me a decent pay out where I could be fully operational. The damage done to my car by autozone caused me to lose my car and they did not pay me enough to get out nor did they pay anything for all the tows, lyfts, or for car rentals, not to mention the fee for storing my car at the mechanic all those months. If I wanted to go make extra money I wasn’t able to because autozone damaged my car. I filed a complaint last year in late July or early August they paid me out September 2019 but it wasn’t enough. I was in a way worse situation than when I came into get a battery change. Recently I called corporate and talked with Jessie at 901-495-6500 5-7 times he said someone would get back with me but no one ever did. I called corporate again and spoke with customer service the same number I always to Jessie on was now a customer service and they gave me the number to regional office 623-936-5691 they’re messaging says they respond back within 24 hours but no one has returned my call I’ve left like 3 or 4 messages with them. I’m constantly getting run around. I guess they feel as they don’t own any responsibility for damages to my car or for giving money to get another vehicle or pay for lyfts and car rentals etc...

I took my alternator to an AutoZone in Culver City and asked for it to be checked. They said their machine was broke. Do,I went ahead and bought an alternator. Come to find out ,it was really a bad battery which I then bought from AutoZone. I think since they could not honor their sign on building,they should refund the alternator. Emailed their corporate office and was asked which store. Now I am waiting for a answer.

Just went into the Walnutport Pa. Auto Zone to find workers and people not wearing masks. 3 Guys in an aisle having a conversation without mask except below their chin. Girl behind the counter without mask. And at least the girl at the registrar was wearing a mask as well as the person checking out. Next to them was another guy with his mask below his nose. Nice of these people to be so considerate of others.

I had purchased spark plugs online and in-store, a total of 5 spark plugs. I had taken the spark plugs back to the store to return but had the wrong receipt. They asked me if I was returning the spark plugs I explained yes I was and they assumed I was wrongfully charged. They would not give them back because I didn't have the receipt with the four spark plugs on them. I found the receipt and have it. I tried calling the store and the manager refused to give me the spark plugs back because he claims that I would be stealing them. That is not true because I have the one spark plug but I lost $24 plus change because the store stole my other 3 spark plugs and refused to give me a refund for them. I should have a refund for 4 spark plugs since I only used one. Only cylinder 4 was misfiring so why would I keep the rest of the spark plugs? On top of that, they shorted me money because they did not have change. I paid with the card so they should have been able to refund the card without shorting me. They refused to give me my receipt and the return receipt, but I am assuming I was shorted $0.80.

Don't order anything online. My order states "ready to be shipped" online and I placed my order 10 days ago. When I phoned them to cancel cause you can't cancel online they said it had been shipped 10 days ago. Can't give me a tracking #, so they nor I have any idea of what is really going on let alone know when it will arrive. This I am guessing it was like when my parents ordered from Sears 50 years ago.

Last monday I brought a battery from Huntington station store the guy who installed it have not clue what is going on now my dash looks like a Christmas tree lights are on every where so back to the store and they said is not they responsiblity the manager named Thomas was rough when I ask him for help and he said they are not mecanics......worst store in long island.

Durante siete años labore en esta empresa hay mucho crecimiento para sus empleados apresar de que en mis últimos años ocupe el puesto de gerente y por necesidades personales me retire avisando con seis meses de anticipación y sin problemas de ningún tipo al intentar regresar después de un año solo me comentan que no aceptan reingresos cuando al momento de retirarme me come Taron que las puertas estaban abiertas por si quería regresar

5660 N Military Trail West Palm Beach, FL 33407 Store #4938 I AM UTTERLY DISMAYED AND BAFFLED AT THE LACK OF PROFESSIONALISM! I was at this store yesterday due to needing a new battery for my 2015 Volkswagen Passat. I entered the store at 6:50pm on 7/20/2020. The store manager at the time stated the he would look up my battery needed for my car type and he will install my battery. I was then told to wait until the store was less busy. So I waited patiently. At the time he acknowledged my presence, it was then 7:35pm. I then saw that the store was unoccupied by customers and told the store manager I’d like to finish our transaction. He began to up charge me with silly equipment to take the battery out of the car and other things I DID NOT REQUEST. I felt that I was being manipulated. However I proceeded to the counter, after I’d refused to pay for extras, then at 7:45pm, he stated loudly and aggressively, “I will not change your battery, we will close at 8pm”. AT THIS POINT I WAS LIVID!! I had to beg someone to jump my car to get me to the Autozone store earlier that evening, then when the store manager initially checked my battery, he told me to turn off my car. And at 7:45pm when he refused to allow me to purchase the battery and refused to change it, my car was dead and would not turn on. So at this point, I am left STRANDED. I began to cry and become very upset, embarrassed and humiliated. I will never shop at an Autozone moving forward. My uncle, who then came to rescue me from that autozone after they had closed and the parking lot lights had turned off, has two commercial accounts with Autozone. As of this morning he has cancelled both commercial accounts with autozone and has signed on with another auto parts provider. I have been a LOYAL customer of autozone with 3 of my cars in my life and now my loyalty has come to an end. This is unfortunate. Thank you.