AutoZoneReviews of autozone.com

Went to the Autozone in Battle Creek, Michigan on Capital ave. Was just looking for ramps for my truck for my sons ATV, stopped in was a young girl black hair working, I asked her if they had them, she looked at me didnt talk and just shurgged her shoulders, I asked her again and she just stood there shrugged her shoulders and said he didnt know what I was talking about. Thats fine if she wasn't sure, but to stand there and act like i was bothering her and having her just shrug her shoulders really rubbed me the wrong way, will no longer go there.

Ordered a set of brake pads and rotors for my car. I ordered over the weekend and had two day shipping so the site said it would be here on that Tuesday. Tuesday came around and the order hadn't even shipped yet so I called customer service who told me that the item was coming directly from a vendor and it was delayed so it may be delivered next week but that is just an estimate. Since this is an important part of the car, I told them I wanted to cancel the order and be refunded so I could go somewhere else to purchase the items. (website specifically says that I won't be charged until the item shipped and I was charged same day so I assumed that it was processed immediately) I twas told that I couldn't cancel it because it was coming from the vendor directly. And informed that when it comes directly from the vendor, the customer is charged immediately. They told me that all of this information was on the order page. If it was, it was in tiny print that was not readable. He then brushed me off and asked if there was anything else he could help me with, so I said I wanted to talk to his supervisor. He put me on hold and did not bring the supervisor but had conveyed that they told him they would try and get ahold of the vendor to cancel the order but that wasn't guaranteed and it may take 24-48 hours. Overall, nothing was solved, I do not have my products and I do not have my money. I will be contacting my bank for further assistance since autozone is incapable of helping the people who keep their business open. I don't understand why they don't make it more visible that there are different rules when things are coming from a vendor. And make it more visible when an order is not coming from autozone directly. Also, if I wanted to order from a vendor, I would have ordered through them. I ordered on autozone.com, and it should be safe to assume that orders come from their wearhouse. If that is not the case, or they do not have the item in stock, it should be listed as being on backorder rather than arriving in two days. When you are dealing with a well-known and reputable company, I would think that there would be better measures to assure that orders are met in a timely manner and communication is made if there is a delay or an exception. Even when a delivery date is "estimated" that still generally means that the delivery will be made within a day or two of that date. Definitely will be finding other autostores, as they are a dime a dozen, and will be making sure that people know not to come here. Not sure how this company is staying in business when they are putting false information on their website and their customer service is trash and less than helpful.

My name is Robert Beal I buy a lot of parts for AutoZone which I will no longer be doing I wouldn't give them one star if I didn't have to to even be able to write this review I've been buying since the time but I was 18 and I'm now 48 I can't get my rewards because I can't get stuff straight I have to go back every time to buy stuff I have to take it back they give me the wrong parts or it's out don't work I'm a two-hour drive away from them and they will not compensate for my fuel or my time which was supposed to be done with my rewards when I talk to them and now they're telling me they can't do nothing when I call them do not use AutoZone they are a big joke thank you

My grandfather ordered a car part with overnight shipping on Wednesday. It was needed by Saturday so we could repair the car over the weekend and everyone could get to work and daycare. Thursday afternoon it had not arrived so I check the order for him and it says cancelled. So he calls them and they tell him if he goes online, re-orders, and then calls them right back they will ship it out with overnight shipping and it will be here Friday. So he makes another order and calls them - their rep and the site assured him it would be here Friday. Friday, at 5pm, we get a notice that it's finally shipped but it won't be here until MONDAY. How is that overnight shipping? So we will have to find the part in store tomorrow. They told me initially they would cancel the order with fedex and refund him. I said let him call you back about it first because I need to make sure there is one in store we can get to tomorrow. So we did that and he called back for his refund, and they would not give it to him! He called me asked if I could help him sell the part so he could get his money back! I had to call back and have someone handle it, so at that point we had talked to about six people in total - and then they hung up on me! I finally got a 'refund confirmation' full of typos. We'll see if he actually gets his money back

Saturday night at 7:30 at night me and a friend went in to get some lights and some other objects for the vehicle we was accused of stealing and my friend walked out and got on their phone and then the employee comes up and cussed me out of the store he told me to empty my pockets and then some as I was in the process of doing it he told me no get out of the F*****Store so I went back two days later and talked to the main manager and she basically told me that I was a liar and she accused me for stealing if I was stealing wouldn't the scan machines go off neither one of them went off, The store is located in Elkton Virginia 22827 the main manager and the assistant manager and the one employee accused me and my friend of student and claims that they saw us putting lights infuses in our pockets that's basically a lie if the owner could contact me back that would be most appreciated because of what happened on Saturday night was on call for it from the employees I can tell you the names I'm not too sure what the main managers name is but the assistant manager in the employee that cussed me out

It doesn't even deserve One star. The worst customer service ever at River Hwy location in Mooresville, NC Two different front desk guys were extremely rude. Just go down the street to O'Reilly Auto Parts. They will treat you as you should be treated.

The worst customer service in San Diego. Poor thing about this franchise that doesn't inspect its employees. Simply, even though I am within all the requirements for returning some items I bought less than 2 weeks ago, with proof within my Rewards and the debit in my bank account, they refused to return the items or even give me in credit. Rude clerk! I don't even recommend it to enemies. Even Walmart is much better. Worth the effort. We have more better ones: - O'Reilly Auto Parts - Advance Auto Parts - Pep Boys - Walmart 21st century where companies are struggling with their nails to win new customers and retain the ones they already have, franchises do not know what clerks without training and knowledge are doing. The last one to leave, turn off the light in this store in Point Loma.

I Bought 3 Gals of Motor oil at Auto Zone to do 3 Oil changes this week end also bought 3 oil filters. I brought the 2 gals back to Auto Zone to recycle the old oil. I am a good customer to this store location. When I go into the store the associate asked me if it was Just oil or was anything added to the oil. I replied it was just motor oil nothing added to it. Once again he asked me if it was just plan motor oil I said yes and started to walk out of the store, he then asked me again if it was just motor oil in the Motor oil Gallons I was returning I then walk back to where he was standing at the counter and once again said its motor oil that came out of my car engines that I told you 3 times all ready. He then told me I did not say that he said I said I didn't know I told him I did not say that at all. He then told me he did not want my motor oil to leave the store I said fine you also lost my business. Then he told me again to get out yelling at me. I told him its not my fault you can not hear correctly. I then left the store. The thing is if he had said that he did not hear what I said 3 times I would have just said ok and I would have repeated it a 4th time but I think he just did not want to take the oil off of me for some reason. I will never shop in that AutoZone store again. I am also going to complain to AutoZone Reginal office. The store is 284 East Street Road in Trevoes PA.