AutoZoneReviews of autozone.com

I purchased a starter from autozone online in Bakersfield CA on Union Ave. There was problem with starter I take it back to hear I have to wait 3-5 days for my payment because I pay online. Now when I purchased it they didn't have wait for payment. Autozone tells me it bank . Autozone doesn't want to release my payment horrible service

I’m not understanding why AutoZone hires junkies that Drive their vehicles. Also people that like to wake up and take a shot as soon as they open their eyes. How is it that y’all have people working for you like this.

Es una vergüenza como lo descriminan en la tienda de 9412 lanham seven rd lanham md 20706 autozone y discriminación así los hispanos por parte de autozon y es muy mala la atención el servicio y no lo recomiendo yo cambie a advance autoparts por ellos si son responsables autozone no te devuelve tu dinero si pierdes tu recibo aun que ayas puesto un número de teléfono te dan una credit store como si le estuvieras robando y te dan la credit store para que gastes con ellos eso es un abuso ellos quieren obligarte a que gastes con ellos eso para mi es un abuso o robo como se llame

I ordered 2 sets of brakes on March 3 with next day delivery. I received an email that the same order would be delayed by 24 hours and offered a $10 gift card. The order still hadn't shipped after 24 hours so I contacted AutoZone and was told it would ship the next day. After 4 days, no shipment. I called again and was told it would be delivered in 3 days. No shipment. I've called for a third time( now having spent over an hour on the phone (for a measly $10 reimbursement) to cancel the order and I am being told by a supervisor Richard A. they will not cancel it or refund the money because FedEx has to pick it up. It's canceled- there's nothing to pick up anymore. I'm not sure where the incompetence lies, from the warehouse, to the customer service, to the supervisors, it's baffling that no one can get a straight answer. It's even more insane to think that's a third party logistics company has anything to do with a transaction between AutoZone and their customer. If an order is canceled and has not shipped, why does Fed Ex have anything to do with refunding the order? Alas, I'm standing at the register to buy the brakes from Advanced Auto Parts as I'm writing this. AutoZone is ridiculously messy. I'm curious of how long it's going to take to get my money back, or if I'm going to be stuck in limbo for that too. BUYER BEWARE

Placed an online order 4 weeks ago and was overcharged. I exchanged several emails and still no credit on my credit card. They offered me a gift card insted. What a joke. There are too many local and online choices for auto parts to have to deal with this.

Auto xone does not stand behind its warranty I bought a remanufactured trans for 2400.00 had nothing but trouble and has cost me another 2400.00 their warranty is worthless the management just says they did not make it but they were quick to take my money had problems 60 miles after installing trans

Ordered a part that was listed as being delivered the next day and 3 days past and I called to find out why delay. I was told the part had to be special ordered and that the person forgot to contact me to let me know. I asked to cancel the order and was told that it could not be cancelled because the part was being shipped within a week. I relied on getting the part next day as I was told and I took the car apart in preparation for getting the part. Now I have my car taken apart and sitting for a week in the driveway. Very poor service and communication and I am not happy. Now I have no car, and have to wait and order a part locally from a different supplier for more money. VERY UNRELIABLE STORE AND VERY POOR COMMUNICATION ON A DELAY THAT IF KNOWN, I COULD HAVE BOUGHT ELSEWHERE, AND MY ACCOUNT WAS CHARGED FOR A PART I DONT HAVE AND A REFUND IS REFUSED.

We purchased a car and the battery needed replaced,the warranty on the battery was good for another 8 months but AutoZone will not honor their warranty unless you purchased the battery. Napa auto parts on the other hand actually warranties their batteries no matter who purchased it.