AutoZoneReviews of autozone.com

I called ahead to the Whitehall Ohio location to ask if they installed batteries with purchase and was told yes, but that I wld have to wait while they serviced existing customers in line. Ok, no problem. I got there, the store manager ignored me. The line of customers was served. Then customers that came in AFTER me were served and I was ignored. The store manager chatted with a man after ringing him up and ignored the fact that I was next and no other customers had come in the store or were in line yet. The the store manager told the other man at the 2nd register to serve everyone but me. So, he yelled out "Next customer in line EXCEPT the battery install". Nice way to treat a customer buying a $200 battery. So a younger guy installed the battery after more than 30 minutes. Then I noticed an additional charge of $3.49 for a battery install kit that I did not ask for, that was unopened and not used on my car - when I got home. That pissed me off. My brother in law intended to buy all the parts etc he needs for his fleet of business vehicles -- not after learning of my experience. The three car enthusiasts who work at my law firm with me who recommended I go there? They won't be patronizing this store anymore either.

Was lied to by store clerk.....had not been planning on buying Lucas fuel treatment,was just waiting on him to check about whole other part,was just killing time,until he said that is buy one get one free , im sure he will probley say i misunderstood!! Yeah,RIGHT have reciept right here, its1304 tiffin ave finlay,ohio #0718....

Did not order anything from autoZone I was charged 2 times for nothing (90usd) Trying to call them and nobody picks up Tried to email them and nobody replies I guess this is the only way to do it

I went in to get a new battery for my mothers car that was parked at the hospital. I had no tools, and asked if we could barrow theirs so we can change the battery out, they said no because bums steal them....I felt like saying....Do I look like a bum to you! Anyways they told me to buy the tools and return them if I wanted. This was horrible customer service! There was a red head in the aisles that apologized for the 2 at the cash register (another worker). Told me if we needed something to just go to her, I'm assuming they have had this attitude before.

Went in to get a $39 battery, fully expecting it to be $59. Oh hail no, these greedy jackalopes wanted 180 bucks for a pint sized AGM for a sub compact rice burner. Corporate greed knows no bounds in tRump's murrica.

Bought a carburetor and I didn’t know it had to be preset I think this is awful customer service This happened in Athens Alabama It better be the right one!!

I bought a set of spark plugs, 4 to each box. 4 of the plugs were Champion plugs in an AC Delco box. Of course my Mechanic had already put them in, had to remove them because he noticed the other 4 didn't have washers. It was a super hard job, because it was a van with very little room to work. Then, after taking the 4 back, they charged me for 4 more! As I was explaining to the Counter guy, another Customer said the same thing happened to him, plus, they then charged me for 4 new plugs! I will NEVER buy another part from this half passed parts store! If any of you do, be sure to check your parts before you leave the store, and look at any receipts they give you. They are a very dishonest and lazy bunch of crooks!

BAIT AND SWITCH! ILLEGAL! Ordered an engine for a Nissan Pathfinder, had to come in store to order though online item only. Paid for new engine. Told it will be delivered Tuesday. Two weeks later called store, told item no longer available. BUT, we have a used engine with miles on it, a lousy warranty and MORE MONEY that we can order for you. Seriously? That's called BAIT AND SWITCH, and it's ILLEGAL. Yes, I want the engine I ordered, which is still showing as available on your website, and I want it now. You should be ashamed of yourselves as a company for promoting this type of ILLEGAL activity.