AutoZoneReviews of autozone.com

Brand new water pump leaks while I add coolant. Engine not even running!!! I also find that the Duralast number is actually Autozone. So, WHO IS GOING TO PAY FOR MY TIME, FUEL AND HEADACHE TO DO THIS JOB TWICE??? NOT HAVING THE OPTION TO SPEAK TO A HUMAN AUTOMATICALLY TAKES YOU OFF MY LIST OF COMPANIES TO DO BIZ WITH. JUST ANOTHER SHINING EXAMPLE OF A COMPANY RIPPING FOLKS OFF. I GOT YOUR SOCIAL MEDIA RIGHT HERE @$$HOLE!@!!

Order a starter so that I can drive and ordered it as next day delivery talked with a manager that promised it would be here the next day and it still isn't here I've been waiting now 3 days and in the hotline they just keep saying sorry but we can't do anything this is fraudulent behavior I've already payed all I want is my product Stay away from this company!!!

Did 2 online orders. Free next day delivery. Today is 2 days later. Still hasn’t been shipped. Horrible chat representatives, Noah and Mike. No help at all and they rudely end the chat. Spent over 400 on these orders to drive to work. Missing 2 days of work now. All they offered was a 5$ gift card.

Everything went wrong that could possibly go wrong. My first package got lost in transit, had to wait 5 days for brakes and rotors when i need them quickle, even bought the faster shipping, kept calling said they would ship another, they didnt ship it and called back and they said they have no more in stock. TERRIBLE EXPERIENCE DO NOT ORDER FROM AUTOZONE, THEY ARE TERRIBLE

On 04/13/2023, I called the Westerly, RI store to inquire about availability of needed parts for a brake job. The clerk I spoke to said the parts I needed were in stock. I asked if he could put them aside for pickup later that day. When I went to the store to get parts, I was then told the break pads I needed were in fact out of stock. "The computer said we have them, but we don't" I settled for the next best in stock. The rotors I ordered were not given to me . when my mechanic opened a box, they were the wrong ones. Since I was in Norwich, CT, I went to that store and told they didn't have the rotors I needed either. In the mean time, my mechanic was waiting for parts. I had to go to Advance Auto Parts for ALL the right parts. I returned the parts from Westerly on 04/14/2023. The manager was stunned by the choice of parts the clerk sold me. I was refunded by him. The labor cost for the job went up because I was running around looking for what I should have had already. Ref.#5088-197990-230413-3.

I have always had a great experience at the North Olmsted, Ohio location for years up until today. They have a newer employee who works at this location who is extremely rude and disrespectful. I was very nice and pleasant to him. I came in to purchase a headlight and a fog lamp bulb for my wife’s 2014 KIA Sedona. I asked him 3 simple basic questions and his snappy response to all three was “I don’t know” !!!!! They had another employee sitting at a register, so I asked if perhaps he would know the answers and this employee again snaps and replied, “He wouldn’t know either”!!!!!! Beyond being a total jerk to me, is this employee a mind reader too? Then this employee asked me how bright my lamps are. I told him that they were just standard lights that came with the van. He snaps again at me and says, “Are they LED lights or NO”? When my account information came up, I noticed that my old address was listed and I asked him to update or remove it. He rolls his eyes and bypasses it and tells me “Too Late”. I really don’t know which wrong side of the bed that this employee woke up on this morning but he is terrible & rotten. Maybe it was my Pittsburgh Steeler’s Jersey ???? I really don’t know. 🦀 🦀 🦀 The store manager did call me to apologize. He was reading from a script and had to start over several times. If this store wants to treat me and other customers disrespectfully, all they have to do is let me know and I will take my business elsewhere. On July 2nd 2023, I made the mistake of going back. I asked the employee how a split clamp worked. He shrugged his shoulders…..said “I don’t know” and went to YouTube to look up the answer.

I was just awstruck at the apparent prudiness of the staff at this Auto Zone. Very rude and short. And thats before I goy 10 feet in the door. Might have been the owner as she was bossing the staff around. After regaining my composure, I attempted to comunicate my needs to them when the short woman said I did not have to come there. She wasd absolutely right. I went down the block toO'Reilly's auto parts. there I was met with proffesionalism. They knew their craft and were wonderfull. NO REASON to go to Auto Zone in Belleville.

I ordered a battery online for same day delivery and they delivered food then the auto zone in Roxbury would not give me my battery and said I could pay for another I had to go to Advance auto to get my battery and I still don't have my money back.i will never go here again.