AutoZoneReviews of autozone.com

Auto Zone website is totally WORTHLESS!!! On three different occasions I have checked there website to make sure the part that I need is in stock so I dont waste my time and gas going to the store. All three times the website says the part is in stock. I get to the store and they dont have the parts! Whats the use in having a website at all if its not updated?! Three strikes and your outta here auto zone! From now on I will be taking my business to a store that keeps there website up to date and does not waste my time.

I am an online shopper and have purchased from many different companies for many years. I rarely purchase Auto supplies on line. Due to me living in a situation and surrounded by strangers, I ordered a battery for my car online on July 2nd 2023. Autozone advertised that this battery could be delivered to my apt by paying the fee. I placed the order and the charges came to a total of $264.98. However the battery was not delivered on this day. So I call the local store to for them to tell me it is out of their control and not sure if I would get the battery or not, they suggested I can come pick it up. Well, my battery in the car is completely dead and the reason that I ordered the battery to be delivered was because Autozone offered this and I needed it. There was not a way for me to pick it up. Then I call the toll free Autozone phone number for help, many times. I was finally told that I must cancel this order and place an order for the same battery to prompt another Door Dash driver to pick it up to bring it to me. This was the next day on July 3rd. I explained that I did not want to be charged twice for the one item or the one car battery. The rep says no you wont. Ok I agree to allow him to cancel the order from July 2nd and I place the same exact order for the same amount $264.98. I was told not to worry and I would only be charged once. I finally got the battery. The Door Dash driver picked it up from Autozone and I met her in the parking lot. I tipped her $5 and that was all the cash that I had. She explained that a picture was needed and for me to sit it down on a chair in front of my door. She takes a picture of it and then says she needs to take another picture of it. I asked why and she said that Door Dash had me down for two different orders and the driver did not show up to pick it up and that order was canceled. Later I look at my Credit Card App and both charges of $264.98 went through and took away my available balance. So Autozone took out the money twice for one transaction, eventhough the 1st one was canceled and I was told not to worry that I would only be charged once. So on the 4th of July I am so stressed out from the ongoing horrible expeirence that I am having with Autozone. They offer this service but do not want to take responsibity and say oh well its not our fault, its Door Dashes fault. Well, they need to list this on their website, because I had no idea until after I placed the order. Now it is July 5th and I am still living in my Autozone horror, because there is $529.96 taken from my credit card and given to Autozone , when I only had one order for one battery. When trying to call for help. I am told that I must wait up to 7 days for Autozone to give me back the money. The 1st order was canceled and not delivered so Autozone should have never taken the money from my card . The rep said it would not happen, but after the face, now they say wait 7 days. And I asked for more help, The rep tells me my problems is not ready to be escalated yet. I got one battery and they took the money for two of them. What kind of business operates this way? I have ordered on line for over 20 years and never did a company do this to me.

Pay attention to the customer, it's a Customer Service store, they gave a wrong headlight, having to return to the store WITHOUT checking if it's correct or not. Terrible attitude and hung the phone up when I called them about the light being wrong. Go outside and double check the part and don't lie saying I swore, I had a witness. Never going back!

Yes I place an order on line, I noticed that my apt number wasn't on it, totally my fault. Secondly the store it said I was ordering it from was landover Maryland. I call the 800 number to see if I could correct my address he said no, I asked if I could go to the location an pick up he said no. I'll never use the online order again

I went to AutoZone because I don't know much about car parts and trusted they did. They looked up the part and had it transferred from another store for me to pick up a day later. Turns out it's the wrong part. now my third trip to the store and they won't refund the purchase for the part without the receipt. What's the purpose of having an account at AutoZone if they can't or won't do this? Guess I'll have to find the receipt and go back a 4th time. # AutoBoned

They sold me a used part to check engine light and would not return do not trust there return policy they will scam you if given a chance

Worst experience, I ordered a tool for store pick up at a location 25 minutes away because no locations near me had it. I got an email letting me know it was ready so I drove to pick it up. When I arrived it couldn't be found despite the attendant wondering around for 30 minutes. I settled for another tool and was told to swip my card, I said I already paid online, he says the order was canceled and my card wasn't charged so I pay. That night I order dinner and get hit with an over limit charge so I check my balance and there are 2 charges from A.Z on my card, to make matters worse the tool I did buy was a rental and didn't work so I had to drive back to return it. Now the funds from the return are on my card but not the original charge but they just keep telling me to wait as my vehicle sits on a jack because I don't have the credit on my card to purchase the correct tool. I even got an email from the canceled order saying my order was canceled your card will not be charged. My experience with them was horrible and I'm still out the original order price, if they said we charged your card but refunded it I wouldn't have an over limit charge but I didn't worry because I got an email clearly stating my card wasn't charged and they don't seem to care.

They hate their customers, and treat people like crap.