AutoZoneReviews of autozone.com

Si pueden evitarlo no compren su coche aquí, nada profesionales, no dan la cara.

Due to a glitch in thier system, a hold was placed on my bank account for 3 days when I ended up NOT making a purchase at the store. When I contacted customer service, I was told they could do nothing to fix it, best they had was to offer me a percentage discount on my next purchase. I am never, NEVER going to shop at Autozone again.

Lazy employee!! Wouldn't get off his fat ass and go look for a part in the back Straight said no.with his boss right there and said nothin.worst auto zone in america would give this stotre zero stars if I could. Woodman dr.dayton ohio.

I purchased a car battery in January, 2024, with a 3 year guarantee, in Portland, Oregon. It failed in May, 2024. I returned it with proof of purchase for a replacement. The young man at the counter insisted that I must also furnish my phone number. I had not given them my phone at the time of purchase. He was demanding and refused to honor their guarantee. I had to buy a $130 battery elsewhere.

Placed an order online and had planned on just picking up my order from my local store. Noticed an option for free, next day delivery. Figured that sounded pretty convenient, since I am a pretty busy person. I needed these parts by Friday so I could use my vehicle for a trip over the weekend. It’s Sunday now, canceled my trip, still no parts. Absolutely UNEXCEPTIONABLE!!!!! Don’t advertise something you can not follow through with! Never again will I give Autozone another cent of my money!!!!

Avoid business with this company. They are extremely unprofessional. I paid $12 for next day delivery of an a/c compressor 10:30 am to my home as they gave me the option of home/store delivery. I called once no delivery was made and they claim home delivery is not available, and I will get it on Monday. I would give zero star but that option is unavailable.

NO REFUND. NO REFUND. I ordered a while ago, and my dad went in the store to return my items, since I didn't need them anymore. The store workers asked him for a barcode, but I scrolled through all my Autozone emails, including order confirmation, and there was no barcode. They were very curt, rude, and rushed to him, and would only give us store credit. I didn't delete any emails, so they didn't send a barcode to begin with. They likely do this to force customers to continue shopping here (refund vs store credit). I do not plan on shopping here again. There are literally always other places to buy sandpaper and car paint. The market is too competitive to be pulling sneaky BS like this.

Paid for my purchase on the 5th, a shipment to someone else arrived on the 11th, quoted the 7th at checkout. I immediately contacted customer service, it took 24 hours to get a response. They were not interested in getting me the correct parts, their focus was only on getting the incorrect parts back to them. It took me 5 days to get a return label for the incorrect shipment. (I'm still waiting to see if they will ship my package) Autozone was not willing to correct their shipping mistake and customer service seams designed to make the process more difficult. 25 years of loyalty properly rewarded