Auto Rim ShopReviews of autorimshop.com

Terrible quality on rims and sensors, NO HELP ON RETURNS OR TO GET NEW ONES IN EXCHANGE DO NOT USE AUTO RIM SHOP .COM

I ordered a set of rims for my car to which I added a new set of tires. My wife is the one who primarily uses the car, and she didn't notice anything unusual since she only uses it to commute to and from work, which is a 10-minute drive from home. However, when I drove the car, I immediately noticed a vibration at a certain speed. I went to the tire shop, thinking it was a tire defect. They rebalanced the tires and said everything was fine. However, the vibration persisted. After going back a couple more times in search of a solution, they determined that the issue lies with two of the rims they sold me. It has been nearly two months now, and there is practically no warranty coverage. I wrote an email explaining the situation, and the response I received was, "Since you installed and used the rims, there is no warranty coverage." The question is: If I hadn't used the rims, I would have never known they were defective. This store should be shut down. It's a complete waste of money.

Just pray you don’t need to return something!! They will gladly send you another and let you pay for it, while telling you they will send you a label for the return. However I’ve been waiting over a week for the return label…. Communication is non-existant. When you can get ahold of someone they give you the same answer… it will be done shortly. My shortly and theirs is obviously different.

I ordered 4 wheels for 2012 VW Jetta, after around 8 months the clearcoat began peeling off one of the wheels a few months later 2 more began to peel off the same. I called customer service several times always the same response, no one available. I left messages and sent emails they asked for pics. I sent pics they said it would take time to evaluate. Never heard back. I told them I would give them a bad review if they kept ignoring me. They finally responded but did not offer to replace them. After several more emails they agreed to send me a check for $200 and I could take the wheels to a wheel refurbish shop. They confirmed the address to send the check and it should arrive in a few days. I never received a check or heard from them again

Horrible company, yes you’ll probably get your rims, but will they fit? You can’t trust their website based fitment as I made the mistake of ordering rims they said would fit on my car. I get them 2 weeks later (a week later than I was told so I had to cancel fitting appointments) and they don’t clear my calipers. No problem I think, “I’ll just return them, not to worry.” Now we get to the scam behind it all; no matter what the reason, if you return anything, they still get your money. I spent $700+ for rims and when I got a refund (2 months after I got a notification from USPS that they were returned and after countless failed calls and the fake number they have set up) I received $100 less than I paid (they kept 14% to be exact). Their excuses is a “restocking fee” of $25 per rim. So beware of this business unless you know 100% no doubt you will not be returning anything, but at the same time I’ve read multiple reviews of people getting fake OEM parts so even then I’d spend your money on a real business like a local rim shop (which is what I ended up doing, spent a little more money but was taken care of properly).

Wish I would have read these reviews before spending $300 on a fake OEM rim stamped made on China. Same story, I cant get a hold of anyone. Their # goes to a recording, email no response. FAKE Company beware! Thank you for contacting Auto Rim Shop. Your request has been received and is being reviewed by our support staff. A member of our team will reply to your email within 24 hours. Please note that reply times may be longer during the weekend and holiday hours. For immediate assistance, please call us at (516) 494-3383.

Rude. you be ignored and accused of being a scammer. bad customer service stay far far away.

We ordered rims, the credit card was immediately charged $700 - now 6 weeks gone by, no rims, no answer to phone or email inquiries. We have filed a dispute with our credit card company. Suspect this business is actually OUT of business now.