Auto Rim ShopReviews of autorimshop.com

I placed an order on this site for a rim that said it could arrive by a certain date. After contacting customer care, it became clear that the rim would NOT arrive in time (the time advertised on their website), so I requested to cancel the order. This happened on 1/8/24. They then asked for confirmation of order cancellation, which I gave on 1/9/24. On 1/10, I received notice that the package had been sent. After receiving this notice, I sent them a few messages letting them know that I did not want the package, asking about a refund. On 1/16, I finally received a notice from them saying the package was sent because I requested to cancel after the package was "dispatched" on 1/10 which is blatantly false and captured in writing. Customer service is IMPOSSIBLE to reach on the phone, and their pace of email is maximum one per business day. I am very disappointed with this company and at this point believe the only way I will receive a refund is through a credit card dispute. Would recommend avoiding this company.

I wish I could give zero stars these guys sent me my Tom’s but sent the Tim to the wrong address it’s now been ten weeks of them promising next day air redelivery and promising refund and delivery supervisors and associates always the run around and now 10 weeks from supposed delivery and they can’t just send out a new rim super sketchy

I ordered a wheel from this company. first look wheel looked like it was in great condition. bring it in to the shop to get it mounted and balanced and it has a bend in the barrel and inner rim. sent it back took about a week after it was received to get my refund. after that i gave them another chance and ordered the wheel from them again. also left a note to please package wheel for shipping better to avoid bending. i also called immediately after placing the order and spot to a rep. asked if they can write a note on the order or on the box for fragile and to put extra foam for shipping. took a week for the wheel to get here. when it comes in i open the box and found 0 foam for shipping, and there was no label on the box saying fragile or anything at all. brought the wheel to the shop regardless to check if wheel is okay. wheel is defiantly not okay and is bent just like the previous wheel. would not recommend buying from them.

10-10/2023*****AutoRimShop,,,,,Well I guess you can’t help me with this simple problem,, I’ll try to locate the clips myself,, i been on line looking,,,as a auto parts supplier you have access to the manufacture of these wheel skins,, sometime it’s the small extra mile you can go for your customers to make them happy,, not just blowing them off because you are so busy,, and can’t take time to please us,, No worries,,, 5 Thumbs down👎🏼👎🏼👎🏼👎🏼👎🏼 RICHIE RICH

This business sent me the wrong rim from an order I placed. It was mounted on my vehicle and the vehicle was parked in my garage for approximately two weeks. With that being said, I did not notice it was the incorrect rim until I drove it due to driving one of my other vehicle. I requested a return and sent the rim back. But after they received it, they kept the rim and refused to give me a refund stating it was outside to window to return it although they admitted sending the wrong rim. I went back and forth with them for about 3 weeks with no resolution. I WAS BASICALLY ROBBED AND PAID FOR AND ITEM I DID NOT RECEIVED. AUTORIM SHIP SHOULD BE ASHAMED. I WOULD RECOMMEND NOT USING THIS BUSINESS AT ALL AND LOOK AT OTHER RIM SHOPS.

I ordered a rim for my 2021 Aviator and they sent me the wrong wheel. In order to send me the correct wheel they should have asked for the last 8 numbers of the VIN since there were three wheel options in 2021. I never took the wheel out of the box and returned it to them. They say it has not been scanned back in but I have provided proof of delivery and it has been 5 weeks and they have not given me a refund for the returned wheel that cost me $600. They took my money and took the wheel back.

They don’t stand behind their product/procedure of getting it to someone. It was lost via UPS. I sent you the claim they were supposed to send in a description according to UPS. UPS so they never received it. Contacted the company a couple of times. say, said that they will check and see if it came back and I would get a call in a couple of days. However, never received a call contacted them and UPS multiple times and completely got the runaround. So order at your own risk.

Purchased a wheel because of pothole damage the shipping was very fast, took it out of the box, put it in my trunk went down had it mounted and balanced and put on the car, and when I came home, realized it wasn’t the same color as my other three wheels the new wheel was Silver and my original wheels are charcoal and I ordered charcoal. Took pictures and sent with three different emails before they finally responded and they sent me an email saying they will replace it if it hasn’t been used or mounted which obviously by looking at the picture they knew it was mounted. so thanks for nothing I would stay away from this company. The quality is poor, and Customer Service was poor.