AutoRentals.comReviews of autorentals.com

My experience with AutoRentals.com was extremely disappointing and frustrating. I used their service to book a rental car through a company called "Economy Rent a Car." However, this experience turned sour due to a number of issues. First and foremost, I encountered hidden fees that were not included in the initial booking price. This lack of transparency was disheartening and misleading. When I arrived at the Toronto Pearson airport, I was shocked to discover that the rental location operating under the name "Economy Rent a Car" was actually "Jet Car Rental." To make matters worse, the clerk at the rental desk pressured us into paying an additional $11.95 per day for extra insurance, claiming that it was mandatory. This abrupt demand caught us off guard, and the clerk failed to explain the situation clearly or provide any alternative options for resolving the issue. In addition, we had already paid a deposit of $1000, had our own insurance, and were covered by credit card insurance. Despite having arrived at the airport late in the evening, with limited alternative options, we felt compelled to accept these additional charges. This experience left us feeling dissatisfied and thoroughly frustrated with the service provided by "Economy Rent a Car." In summary, my experience with AutoRentals.com, facilitated through "Economy Rent a Car," was marred by hidden fees, a lack of transparency, poor service, and an overall unpleasant atmosphere. I would strongly caution others against using this service, as it significantly impacted the quality of my travel experience.

This company has worst car rental companies on their site like Rent a Car 4less. Also there is no way to contact Autorentals when the rental car company booked through their site scams you and you are helpless. We had such an experience with Rent a Car 4Less. Stay away from their website, their rents are cheaper because they use scammers who would increase your rental cost with absurd charges.

This company are robbers, they offer you various insurances and add ons which I declined, fuel top up I was charged although I topped up, airport transfer charge not told of etc all of a sudden the respectable initial charge roughly doubled, avoid this company at all costs

Awful experience. If you need to contact them for customer service, they won’t answer and you need to leave a voice mail. They won’t call you back for 3 weeks. Even then, your issue won’t be solved. They will fraudulently charge your credit card for services not received. You will be stuck fighting with a company that won’t answer you. As an update: I did in fact provide proof of my auto liability coverage to the rental agent at EasiRent. In fact, he spoke with my insurance company that says I’m covered for both collision and liability and this coverage is in Canada and extends to USA car rentals. He refused to accept this and discriminated against me as I’m Canadian even after showing my proof of insurance and verifying with my insurance company. Your company (AutoRentals.com) charged me the fees for a rental that was refused by the vendor, not by myself. It is therefore a fact that your company is unethical in charging and handling customer complaints with respect and courtesy. I find it funny that you would rather reply to customers on online review forums and not even call them back to handle the issue directly with the people you have incorrectly charged. This goes to show how you hide from customers. No customer service rep will answer calls. Just a voice mail box that is never answered. To get any attention you must write a review OR order a stop payment on your credit card. Look up OCPF 27 and you will see that residents of Ontario that have car insurance extends to car rentals in both Canada and the USA. The proof of my liability insurance has been submitted to my credit card company who is disputing this charge. They have the full evidence that I did in fact have liability coverage and was wrongfully denied my car rental in an effort to force me to buy their insurance. This company just wants to take advantage of customers!! I showed proof of my liability insurance and was still denied my rental as they said it was Canadian, despite it covering me in both countries. If you want your money stolen, and aggravation then book with this company!! When you’re at the rental counter and there is an issue, no one will answer or help you from autorentals.com!

HE EFECTUADO UNA RESERVA CON USTEDES PARA RECOGER UN VEHICULO EN LA ISLA DE MADEIRA ( FUNCHAL ), CON LA COMPAÑIA EUROPCAR Y AL LLEGAR ME INDICAN QUE NO ME DAN EL VEHÍCULO PUESTO QUE LA RESERVA CARECE DE SEGURO OBLIGATORIO PARA CIRCULAR. EN LAS CONDICIONES DE LA RESERVA NO LO MENCIONA. UN ENGAÑO AL TURISMO PARA COBRARLE EN EL LUGAR UN IMPORTE MAS ELEVADO. SON USTEDES POCO SERIOS.

I used this site to book a week of car rental in July 2022 for Costa Rica. Paid for full car rental to their partner site (Thrifty car rental). Once arrived i was told they don't have that car that has been fully paid for 6 weeks ahead of time. After long arguments they finally gave me an old van with few mechanical issues. The counter person even told me about the issues to begin with. Since we were in a foreign country with little help, we had to take the rental. Autorental was of no help and could not care less about the issue. No one to talk to and email complaints are ignored. This site is a SCAM do not use it if you want peace of mind. Example #2. Tried to book a car here in Reno, NV for 4 days. Rates shown on the site is under $21/Day, however, once you go to to pay, total is $320!!! How do you go from the initial quote to four times that? See my screen shot and you see what I mean.I had no intention of using this site again but when searching on Kayak, you are automatically sent here! DO NOT USE THIS SITE.

Renter beware! Read the fine print. I reserved a Hertz rental through autorentals.com. I have rented many times thru this website. All of my previous reservations were held without a charge on my credit card. I reserved the Hertz rental car expecting to pay at the desk when picking up the car. My credit card was immediately charged. Never had this happen before. Their policy is if you can cancel with 2 day of booking you receive a full refund. After that they charge $100,00 to cancel. I called autorental.com but they said I had to cancel directly through Hertz. I will never use Hertz again or autorental.com. Aotoslash.com guarantees no cancelation fees. I reserved a similar car thru them over $200.00 cheaper. I took the $100.00 loss by canceling Hertz but saved $100.00 by renting thru autoslash.com.

I received an email from agency We received a bad review on Trustpilot. Can you please let us know what happened here? We weren't aware of any issues with this reservation. Can you send us a copy of the final bill from Economy? We would like to further investigate this. Best, Al AutoRentals Support Team I’ve tried to respond no valid email Here’s my response Dear Michael Goldman & Auto Rentals Support Team, Per your request, I am writing this letter delineating the events that took place pertaining to renting a vehicle from A-1 Rent A Car, 4299 Lawehana St., Honolulu, HI 96818 from May 18, 2021 to May 25,2021. Customer service level so poor, it denotes a bad purpose against the formal agreement an act that is intentional. Below you will find a summary of the incident:  Confirmation Number EARCXOF9EC3D issued 3/16/21. Pickup date May 18, 2021 at 10:30 am and Drop off May 25, 2021 at 8:00 am. Economy rental cost $237.91, taxes $81.84 total charges $319.75. (see attachment)  Called Economy Rent A Car on May 16, 21 eight times to inform about modifying arrival to 2 pm. A representative was angry for calling before start time. He rudely stated the request would be modified and hung up abruptly. Called the May 17, 21 to confirm and he was annoyed that I called and said it was already noted (The clerk said his name was Makana).  My wife and I took the shuttle and paid the driver as requested by her sign indicating on the dash this was how she got paid for services.  After waiting an hour we were told by the clerk the original rental rate would be increased substantially because we did not arrive at the designated time and did not recognize the modified time. The charge was increased to $422.63 and the time was reduces to 5/18/21 through 5/21/21. The representative said our vehicle was not available. The only car available was an older Corolla SNS713 was issued with 88,060 mileage was issued. (see attachment)  After driving for 4 hours we returned the car due to the Engine light displayed on the panel. I looked at the vehicle book and it stated it should be checked immediately. I returned Corolla and a new vehicle was issued Passat Try 145 at 6 pm. (see attachment)  I was concerned about the agency’s insistence that we pay a higher rate for a short period of time. I called the 808.731.9103 more than 13 times and finally spoke with the same representative who did not want to hear my complaint. He insulted me by saying I was a poor communicator and was tired of my calling the office.  I came to the office the next day in the afternoon and spoke with A1 agent Kuulei. I voiced my concern regarding the increased rental fee and discrepancies with the issued contracts. She stated that I should not worry and enjoy my vacation since I been in the office so regularly. She will speak with supervisor Panda to see if we could resolve the issue. The agent informed us to return the vehicle on 5/25/21 since I needed the vehicle to get around as requested in the initial contract and not heard from the supervisor. I texted Kuulei on 5/20, 5/21, 5/22 to find out when I would hear from the supervisor.  Finally, I did hear from supervisor Panda and inform me verbally on the phone he would honor the initial agreement. I also texted Kuulie that I would return the car by 5:50 pm according to the time the Passat was picked up at 6 pm. I reference the discrepancy again on the contact to return it at 2 pm. She said it would be worked out with Panda. (See attached)  Upon returning the vehicle on 5/25/21, I was attended by supervisor Panda. He stated that he would charge me an extra date because I did not return the vehicle on time. I stated that my understanding was that the vehicle could be turned in by 5:50 pm corresponding to the time of delivery of the car on 5/18/21. He prepared a closed out invoice by did not allow me to see it as requested. He stated he would email it to me since it was already agreed upon.  I looked at the invoice once he emailed it and was shock by the charges rendered at $867.74. It was totally inaccurate and deceitful. I was charged on May 27 using my credit card $108.47 and an additional $39.85. I had not documentation from A-1 Auto Rental regarding these charges not do I know the reason for the charges. I was previously charged $336.64 on May 24, 21 and $422.63 on May 20, 2021.