Automotive TouchupReviews of automotivetouchup.com

Update: After posting my review on multiple platforms and sending additional follow-up messages to the company, I finally received a response. I was informed that I would need to return the unopened product at my own expense. I sent the package back as instructed, and on February 21 I received a refund for the original purchase amount. I had a very poor experience with AutomotiveTouchUp.com. I placed my order on December 18th (Receipt #13452801). At the time of purchase, the website stated that the order would be delivered no later than December 30th. Receiving the product on time was critical for me, and I planned accordingly. The package did not arrive by the promised date, and I received no updates. After waiting more than two weeks, I contacted AutomotiveTouchUp.com by email on January 6th to ask about the status of my order. In their email response, I was informed that my order had never been shipped and had remained unprocessed on their end. Only after that email did they finally send the package. The package was delivered on January 12th. By that time, it was already too late for me to use the product for its intended purpose, as the car had already been sold the day before. The package remains completely unopened. After receiving the package, I submitted multiple return requests and support tickets through their website asking how to return an unopened product and receive a refund. None of those requests have been answered. Customer support is extremely difficult to reach. Phone calls go unanswered, and emails and website requests are largely ignored. Throughout this entire process, I received only one response. At this point, the main issue is not the money itself, but the overall process: the long and unnecessary waiting, the internal disorganization that led to my order not being shipped at all, and the lack of basic communication or accountability toward customers who reach out for help. I am simply requesting a refund for a completely unopened product that was delivered too late to be used. This issue could be resolved easily, but the lack of communication has been unacceptable.

I have purchased paint from Automotive Touchup before and have always had great results with their products!

They took my money but never gave me tracking information or company information on how to reach them. They refused to acknowledge my phone calls or emails. After 3 weeks I found a person who worked there and told me they haven't even looked at my order... getting a refund was quick tho... horrible

Shipping was great and paint was good.

Very responsive. And I was able to get the product.

I placed an order over 3 weeks ago, they say to give them 5-7 business days to ship my order. Not only have they not yet shipped, but they refuse to pickup the phone, respond to a voicemail, or respond to a email. Their customer service phone line is just on a recorded loop, I'm not even sure their customer service exists. They seem to be a legitimate company based on others discussions, but they are not giving a good impression whatsoever.

Very easy program to follow with everything supplied. The videos very helpful. Ended up with an exceptional result

From my very first order, I was impressed with the service and quality of thier products. If I had a question they were able to answer it promptly unlike othe companies that you send am email to and never hear from them. THANK YOU AND KEEP UP THE GREAT VIBES!