Automotive TouchupReviews of automotivetouchup.com

Touch up paint for my 2018 MB did not match

Update: After posting my review on multiple platforms and sending additional follow-up messages to the company, I finally received a response. I was informed that I would need to return the unopened product at my own expense. I sent the package back as instructed, and on February 21 I received a refund for the original purchase amount. I had a very poor experience with AutomotiveTouchUp.com. I placed my order on December 18th (Receipt #13452801). At the time of purchase, the website stated that the order would be delivered no later than December 30th. Receiving the product on time was critical for me, and I planned accordingly. The package did not arrive by the promised date, and I received no updates. After waiting more than two weeks, I contacted AutomotiveTouchUp.com by email on January 6th to ask about the status of my order. In their email response, I was informed that my order had never been shipped and had remained unprocessed on their end. Only after that email did they finally send the package. The package was delivered on January 12th. By that time, it was already too late for me to use the product for its intended purpose, as the car had already been sold the day before. The package remains completely unopened. After receiving the package, I submitted multiple return requests and support tickets through their website asking how to return an unopened product and receive a refund. None of those requests have been answered. Customer support is extremely difficult to reach. Phone calls go unanswered, and emails and website requests are largely ignored. Throughout this entire process, I received only one response. At this point, the main issue is not the money itself, but the overall process: the long and unnecessary waiting, the internal disorganization that led to my order not being shipped at all, and the lack of basic communication or accountability toward customers who reach out for help. I am simply requesting a refund for a completely unopened product that was delivered too late to be used. This issue could be resolved easily, but the lack of communication has been unacceptable.

Paint match wasn't very good. Used my VIN to increase accuracy, but sill pretty far off. I've gotten touch-up paint from several sites and this is one of the lower-quality ones. Took quite a while to get my order, so I had hoped it would match well.

Went through full can of paint and most of the cans of primer and clear coat trying to blend in a scratch repair on a door. Repair area just kept getting bigger and bigger. There is no way to blend new paint over the top of existing clear coat. It is a blotchy mess. I tried wet sanding with as high as 7000 grit but made no difference. The only way to make it look respectable now will be to spray the entire panel. Only way out is to pay $$$$ to do it or try it again myself (doing the whole panel because blending is impossible for the DIYer). If I do I will certainly buy the paint from a different company. Two stars only because it arrived when they said it would.

I received the touch up markers, after waiting for almost a month. While the base coat was quite accurate, the markers are absolutely trash at producing anything but a glob of paint with little to no control at all. A single order of primer, base coat and clear coat pens, that I figured would be more than enough to fix all the little rock dents around my crosstrek, ended up only being enough for one side of the car. The order was around $60, so it was absolutely not worth it.

They sold me lacquer paint and clear for my 72 cutlass supreme after it was painted wet sanded and buffed it developed cracks all over it .I now have to sand out the whole car and repaint. This time I'm buying urethane from a local place thst said thry can mix my color. They offered no help. They guy that painted it has been doing it for 45 years. He'd never seen a supposed ready to spray product as they said it was. I'm out a 1000 bucks in paint and alot of sanding. I won't trust thier products duct again.

Very little communication and very slow processing. Ordered a 1/2 oz touch up on the 19th of the month and on the 30th it still hadn't shipped. Kind of ridiculous. I should have read the other reviews as this doesn't look to be uncommon. To their credit I did get a response telling me that they are on a 3-5 week lead time. That should be disclosed during check-out which is why people are upset.

I ordered paint for a 2015 Subaru Crosstrek. Desert Khaki. 2 ounce bottle with clearcoat. First, their website says they will ship in 3–6 days. I got a “Shipped” email about a week later, but then it took another week for it to actually ship/get in to the USPS system. In total, In total I waited about three weeks for my paint to arrive. And when I got it, it was not even close to the color of my car. The good news is they promptly refunded my money without question.