Automotive TouchupReviews of automotivetouchup.com

Perfect match with excellent directions. Just add patience.

I have used Automotive Touchup for many years for all of my touchup needs. The paints are always an exact match. The service is always great. I never bother to look elsewhere because my experience here has always been exceptional.

Great Web site, easy to order, delivered quickly!

I have a body shop business. I placed an order for a can of touch up paint. This was a few weeks ago. I receive a message that my paint was out for delivery I had a customer waiting on his vehicle, the message stated that it would be here on the 10th of may, it never came today is the 16th still never got here. I lost the customer and had to discount him for his body work, he needed his car back. I reached out to Automotive touch up and immediately customer service person was completely rude. The person stated they never set a time for it to arrive, which isn’t true I have several messages stating it was supposed to be delivered. I sent them the screenshot and immediately they were argumentative. Not professional at all. I told them I would appreciate a discount or something for the inconvenience, they basically said no. So finally I was fed up and I told them I just want a refund since the paint wasn’t mixed and I didn’t receive anything. 1 day later they messaged back and said well it’s in process now so we can’t give you a refund. I recommend everyone reading this Don’t Waste Your Time with this place. Go to your local dealer or body shop and order your paint there. This is a place that takes advantage of people. There customer service is terrible and they don’t care once the payment goes through they take there time and they don’t care about your business and what your losing on. There a selfish Company and it’s sad that places like this exist. They take advantage of people just trying to run there business. That’s what this place offers. Absolutely Nothing. And no time frame on when you will receive your product. I highly recommend no one to shop here.

Color match is excellent, even on my 23+ year old Ford. Using the aerosol sprayer proved to be very easy with good coverage and almost perfect function. I say almost because one canister was DOA with no functionality out of the box. That and the delivery time were the only problems I had, so Kudos. Still rate this as an excellent product and company

Ordered paint for my Honda Odyssey (spray paint), Cadillac CTS (pens), and Ford mustang (Pens). All were a perfect match. The spray paint product gave me the best results, but I only needed to fix some rock chips on the other two cars so I don't want to do any major painting on those. My order arrived in about 8 days. 8 days shipping is not a problem for me, so not sure what all the shipping complaints are about. It took me 2 years to finally order the supplies to do the job, so waiting a few more days to get a good color match doesn't matter to me!

High quality product.

Beware they have a no return policy which in itself is no problem. The issue is they hide it on a separate page and wedge in the middle of their 15-20 paragraphs. I merely suggested they make it more prominent and they were rude about the whole thing. I was talking to a person higher up and I explained to him that I had talked to somebody they were gonna have a manager called me when I told him that he basically said I was a liar and that for a problem that was this simple there’s no way they would’ve told me a manager would call me. I understand I didn’t read through there book worth amount of terms and conditions they hide in a separate page. My issue here is they claim customer service and satisfaction is their #1 priority. But at my suggestion that if they want to be clear on their no refund policy it should be in a much more visible spot