Automotive Equipment SpecialistsReviews of automotiveequipmentspecialists.com

Response from Automotive Equipment SpecialistsAug 14, 2020

Hello Robert and Trevyn, As we talked about via email, we are glad you chose to leave a review, and I do agree with you on a few points you made. I definitely agree that BendPak should have worked with all of us on this issue as I have been selling their equipment for 20 years. I was willing to eat over $500.00 in credit card fees, to cover the shipping fee for the new equipment you wanted, and sell you the R980XR at cost under the condition that BendPak would waive the 20% re-stock fee and that you would take care of shipping the original equipment back to Bendpak. I believe that would have been the fair thing to do, and I am not happy with their response. My customer is their customer, and I feel they should have taken more action to resolve the issue. My sales team and I are trained to educate the customer that the machine you purchased does not include an air tank (which is also included in the attached video "TurboBlast Bead Seating System - Only on Rager NextGen Tire Changers"). The machine you purchased was not a NextGen machine. This situation has not occurred at our company before. While I agree with your assessment of the review, I do believe this should have gone to BendPak's website, and not as a 1 star on ours. I don't think we deserve a 1 star review because we received the order, shipped it asap, sent tracking as soon as it was made available, and followed up until the equipment was delivered. We definitely did our part, and hope that you use the link to BendPak's site we sent you to leave a review there as well. It is your right to leave the 1 star review on our site, but it can also be changed if you feel we did handle this situation the best we could for you. I am sorry that this occurred. I believe in providing customer service and pride myself on the amount of 5 star reviews we usually receive.

Response from Automotive Equipment SpecialistsMay 19, 2020

Steven, We apologize if you felt mislead, however there was no bate and switch. We do advertise the older models of the Robinair AC Machines on our website. This is because many customers are not familiar with the newer models due to their redesigned cabinets. While a customer may still add old models to their cart, it is noted in the description of the old models that there is either low stock and availability is subject to change, or that the model is no longer available, but that the customer will be receiving the newest version at no additional cost. Customers that opt for the newer models are receiving upgraded equipment. Newer Robinair models have an unmatched performance with 98.5% recovery, improved screen display, new cabinet design, and future expandability. Old Robinair AC Machines are no longer in production, and are more difficult to find unless buying a used model. We do not sell used or refurbished models. When you placed an online order with us for the old ROB-34788 model, we reached out to you via phone call to informed you that the ROB-34788 was no longer available. You were informed that you would be receiving the newer ROB-34788NI model at no additional cost. It was explained that the newer models function the same apart from being more efficient and have a redesigned cabinet. Just as we do with every customer, we called to ensure that this would be alright with you. When you decided that you would rather continue searching for the older ROB-34788, we cancelled your online order with us. The authorization on your card was cancelled, and your credit card was never charged. We believe in customer service which is reflected in our 5 star reviews on Trustpilot. Our 1 star reviews are far and in-between. We wish you luck on your future purchase despite it not working out.

Response from Automotive Equipment SpecialistsFeb 17, 2020

John, I have been in business for 20 years working with thousands of customers each year. We apologize if you felt mislead, but we did attempt to work with you on this order. When you placed an order with us on Friday after business hours, we still called to communicate with you in regards to your order. We value customer service here at Automotive Equipment Specialists (AES), and chose to get a head start on the order so that the process could be quickly picked up on Monday. As explained over the phone, we could not ensure that the shipping would be 100% freight-free as we would have to wait until business hours on Monday to receive a proper shipping estimate. It is stipulated throughout the product descriptions and our website that “Additional fees may apply for shipping based on order details – Call for best shipping quote”. The possibility of additional shipping charges may be incurred due to supplementary factors such as – but not limited to – residential, lift-gate, and rural fee charges. If you check our competitors’ websites and vendor websites, you will also notice that “free shipping” items also have stipulations that “additional fees may apply” depending on where the order is being shipping to. We wanted to be up front about the possibility of a shipping charge, but did not take free shipping off the table. As explained in our email exchange, your VISA was not charged. Your VISA was simply authorized which is a standard order processing protocol at AES. We do this for every order using a credit card. When the misunderstanding about whether or not your VISA was charged arose, we sent a screenshot to you via email to clarify that the card was only authorized. We do not charge cards until we have called to speak with the customer about offloading orders, to confirm addresses, and finalize orders. As your order was not finalized and not yet fully processed, we did not charge your VISA. As we explained, if your card was charged you would have received a “paid” Quick Books invoice from us. We believe in customer service which is reflected in our 5 star reviews on Trustpilot. Our 1 star reviews are far and in-between. When you needed assurance of doing business with us, the Sales Director of Tuxedo personally called you to vouch for our business. Ultimately, it seems that it was in the best interest of both parties to not do business together. We wish you luck on your future purchase despite it not working out.

Response from Automotive Equipment SpecialistsDec 28, 2019

Hi Lybov I found out about this when i seen the review after i seen the review we tried to contact you via email and phone and were not able to reach you , you then called the office which we already knew the situation , not sure why you would get a scanner that was used that should never happen and i believe this was first time all purchases are brand new products as we discussed and apologize this happen we sent out a replacement right away and are picking up the other scanner. you will always get a year warranty and year update starting with the day you receive scanner you did get teh scanner in a day and we got right on the replacement so would have been nice if you held up your review until the dust settled which it was in a matter of days once again i never had this issue and we always take care of our customers and we are sorry about the inconvenience thank you Mario

Response from Automotive Equipment SpecialistsOct 22, 2019

Waseem, for you to leave a one star review shows the terrible character you are. I got your equipment shipped three days after it was funded from TN it had to travel to Phoenix and that takes a week or so. I do not appreciate the cursing over the phone when I have no control over the trucking company nor does anybody else and I do not appreciate you hanging up the phone. I have taken care of you from day one. You wanted your equipment there in two days after it was purchased and have been unreasonable in every aspect. I also gave you the extension kit at cost. I do not do business like this and if you want to purchase car lifts and other equipment that we talked about, I will not be selling it to you,. You are welcome to purchase from another company and see how they respond everyday like I have. I do wish you the best in your shop. I sent you all the links for your rebate when you get your machines and request for set up and training has been sent in, I babied you every two days and you write a one star review yes you put in your words 6 days for shipping that’s right a tire changer and balancer from TN coats takes some time to get to AZ you expected it to be there in two days And yes I am not going to have you curse at me over the phone for no reason that’s why I chose to never deal with a person like you again , you can be someone else is headache.

Response from Automotive Equipment SpecialistsApr 25, 2019

Hello Robert Initially when you called, we informed you that the scanner was on back order for a few days. We informed you instead of 2-3 day delivery, your scanner will be delivered within a week. You were fine with that, and proceeded with purchase. You ordered on 01/14, and got your equipment on 1/22. You called on 1/24 saying you did not receive your equipment, and had us call UPS. When we called UPS, they told us you already informed them your co-worker signed for it and did not tell you. We were honest from the very beginning. When an item is on back order, that means they are unavailable from all locations. We do not make an extra cent shipping from different locations. Thank you

Response from Automotive Equipment SpecialistsJan 16, 2019

Hello Tyler, thank you for your feedback. Is there a specific reason why you left us a one star review? Please give us a call at 747-283-1197 at your earliest convenience :) Thank you so much

Response from Automotive Equipment SpecialistsOct 15, 2018

Hello Alberto As we discussed prior to you ordering, the J-Box you ordered was a special order and had to be drop shipped from manufacturer. I told you I couldn't give you a time frame. Normally, when products are in stock, they ship within 2-3 days. This product changed within 24 hours to the new version. it is an upgraded product. Instead of the antenna outside of the J-box, it is built in. The reason why they came out with a different version is because there were many issues with the antenna built outside. Alberto, we have been upfront and honest with you. All we sell is US versions, the cheaper products are not US versions. We gave you an option to return for the full amount, and you refused. Customer service is our top priority as you can see our score on our website. We try to make all of our customers happy. Thank you