Eric D.
Efficient App.
Being able to see profits live is a huge impact. Easier to spot mistakes from every RO. User interface is easy to navigate thru. Customer service from Cisilia was amazing, she did walk us through most things that we need to start operating. We also love that we could take photos of customers storage products/vehicle damages so they know if there are any issues before they leave our store. Another one is being able to see what was previously done on the customers vehicle via Carfax. Only thing that we wished for is an in-person training session, or at least someone from Autoleap guided us in-person during the first few days of the launch. That would have made it so much easier for the transition period.
Response from AutoLeapMay 19, 2026
Thank you for taking the time to write this out. Cisilia will be glad to hear the shoutout, and we'll make sure she sees it. A few of the things you flagged are the ones we really like to hear about. Live profits visible per RO is what catches the small leaks before they become big ones. The photo capture for storage and pre-existing damages saves shops from a lot of arguments down the line. And the Carfax history pulling in means your techs walk into the job already knowing what's been done. On the in-person training piece, that's real feedback. The transition period can be genuinely hard, and even great remote sessions don't always cover everything you need in those first few days at the shop. We'd love to hear more about what specifically would have helped. Drop us a note and we'll see how we can adjust for new launches going forward. Best Regards, Team AutoLeap