AutoLeapReviews of autoleap.com

I had signed up and used Autoleap for my repair shop in 2025. My hopes were very high becuase of the "sell job" I recieved. They had told me all the things Autoleap does. And all the things they were going to release very soon. I paid for the subscription right away, and for an entire year.. I was IN. It looked good, it integrated with my Quickbooks (which turned out to be a complete mess, that even my accountant couldn't reconcile my Quickbooks, so I had to end that). They said they would have an app that my techs could use to do inspections and make my shop so efficient... never happened... I asked about a few times... never saw the app. So the POS system is pretty good, but the bolt on items are not present as "promised". I signed up for the marketing bolt on, and that worked pretty well...expensive... but it at least worked... About 9 months in, I found a better program that worked better for me... it had an app that my techs could use and be more efficient and do inspections. It communicates much better with my customers as well. They called me once to sell me something... and I told them I was looking into another program, and wouldn't be using their program when my Contract ran out.. they didnt argue...they didnt explain how to end my contract.. seems funny, but they didnt really care, becuase they couldn't offer what they had promised... So about 40 days (I cant remember when I sent them an email telling them I was ending my subscription) before my subscription ended. I told them I was done, and I was going to another program. I was informed that I needed to let them know 60 days in advance of canceling. Yep.. Im the dummy for my not seeing that 1 sentence... they said I'm IN for another year... Sorry Sucker... Shocking that this Company can make promises...NEVER, actually making some of them come true..hold me to a "contract" becuase i missed sending an email 15 days sooner... But because I'm an honest person, and will always do what's right, I will continue to pay for this subscription...and hold out hope someone.. would be decent and, at minimum, talk to me about letting me out of this "contract". All I can say... BUYER BEWARE...

Their customer service is one of the most unprofessional ones I have ever dealt with. They have a Chief of Staff that doesn’t know how to use emails and calls his own title “bullshit” in the email he sent us. Like a joke :/

AutoLeap as a point of sell software is very good. I didnt need it for inventory or anything like that. My problems with Autoleap as a service is two fold: First, the constantly hit your with sales to utelize their marketing. I finally relented, although it was expensive. They took over my web sight and redesigned it and they took over my google listing and google ads. The result was a disaster. The ads were bringing me customers from areas that had nothing to do with auto repair. The website actually hurt my search engine performance rather than improving it. I had to take control of my googhle ads and listing to get it right. A very expensive waiste of money. Secondly, I under went a series of health issues and surguries that have caused me to close my business. These folks wont take closed for an answer. They have been awful. The claim I have a contract, which i do not. I have been beyond the contract for nearly two years. Alldata and other subscriptions understand when a business must close. Even though I had contracts with them, they have been very accomodating. The bottom line is, I with I had gove with another service, plain and simple1

My issue was not resolved

Tech support less than desirable. service not good. Stopped using Autoleap and still have to pay $2K because I signed a contract stating I have to pay for the full year and the contract does NOT say Autoleap has to provide good service.

Autoleap is not good software for shop management. They promised a lot initially and were not able to deliver. main needs were for technicians to track flag hours - not possible. The calendar cannot be viewed by the technicians and cannot be changed. The invoices are very messy - a lot of things cannot be altered. We have many questions - 'What is this?' on the invoice. Unfortunately, Autoleap has created more stress and less flow for my business and the customer service is poor. When I have requested for answers to the problems - common response is either, 'our software team is working on that' or 'it's not possible'. I have done a small bit of research now and found most people are leaving to other shop management softwares or just dealing with the clunky operation and poor support. I am warning anyone that maybe considering Autoleap to look elsewhere for quality shop management software. They seem to only know the computer side of a shop and not the automotive side of a shop. This review is from a 25yr experience automotive professional that has worked all positions

So many problems that they call "glitches". It is the worst and has cost my business SO much money. They deny that anyone else is having problems and ask for examples. I HAVE A BUSINESS TO RUN SO I FIX IT ALL BEFORE THEY GET A CHANCE TO LOOK AT IT! Worst experience of my life! The still shot on advertising are not even what you get. No customization, horrible customer service, no care if the product doesn't work correctly, monthly modifications when the old stuff didn't even work correctly! Oh, and they hide the actual reviews so it looks like they are 5 star! Don't worry, they will do that for your business too!

I contacted Autoleap to inquire about their referral program, which seemed too good to be true - 15 referrals and you could win a $25,000 truck along with other rewards. However, my experience was nothing short of disappointing and unsettling. When I first called for more details, my call was abruptly cut off, so I dialed back. Shortly after, I received a return call from a representative. Unfortunately, the person I spoke with was rude and dismissive. He claimed to be “the top person” in the company and stated that no one was higher than him, which I found hard to believe unless he owned the company. His tone was combative and unfriendly from the start, almost as if he was trying to intimidate me. As I continued asking about the referral program, the representative abruptly hung up on me. This experience left me with a very negative impression of both the company and its program. Based on the unprofessional behavior I encountered, I would be extremely cautious and hesitant to recommend anyone getting involved with Autoleap or its referral program.