AutofullReviews of autofull.com

Pesima experiencia, compre una de sus mesas de un poco mas de 1000 USD hace ya una semana y el paquete no me lo dejaron en la puerta de mi apartamento, en la foto el citio donde aparece no tiene nada que ver con mi puerta no se donde me lo dejaron, les escribo y me dicen que estan en investigacion, que mande un reporte policial por la perdida del articulo, ese no es mi trabajo yo no recivi el articulo y estan las pruevas de la fotografia, es un producto muy caro para como regalar mi dinero no son merecedores de ninguna estrella, si tienes mala suerte y tu pedido no te llega perdiste todo tu dinero

Disappointing product and frustrating customer service. My Autofull G7 ergonomic chair arrived faulty straight out of the box. The lumbar lock lever was broken, and one of the screws meant to secure the headrest simply will not screw in, making proper assembly impossible. I contacted customer service immediately and requested a replacement chair, as the item was clearly defective on arrival. Unfortunately, instead of resolving the issue, they have been stalling and repeatedly offering replacement parts, despite me explaining several times that I would prefer the entire unit replaced. For a brand-new chair, I don’t think it’s unreasonable to expect it to arrive in full working condition. The way this issue has been handled has been quite disappointing. As a result, I have initiated a chargeback with my bank to recover the payment. Buyers should be aware that if something goes wrong, getting a straightforward resolution may not be easy.

I purchased an AutoFull M6 Ultra gaming chair from autofull.eu (Order No: AFEU1811162). I originally bought this chair as a birthday gift for my son, expecting it to be a special surprise for him. Unfortunately, this has turned into a very disappointing experience. Shortly after receiving and assembling the chair, several components had issues. The seller acknowledged the problems and promised to send original replacement parts once they were restocked. I accepted their proposal and waited patiently. Later, within about one month of normal use, the footrest broke. The seller again acknowledged the defect and promised to send replacement parts together with compensation. I provided my address immediately. However, months have now passed and none of the promised replacement parts have been delivered. Customer service repeatedly sends generic replies saying the case has been “escalated” or that they are “checking with the support team,” but they never provide a shipping date, tracking number, or any concrete solution. What is most frustrating is that the company acknowledged the defects and agreed to replace the parts, yet they still have not fulfilled their promises. Because this situation has remained unresolved for such a long time, I have had to seek assistance from the European Consumer Centre to handle the case. What was supposed to be a birthday gift for my son has turned into a long and frustrating dispute. This has been a very disappointing purchasing experience, and I feel extremely frustrated and let down. I would strongly recommend that potential buyers carefully consider the reliability of this company’s after-sales service before making a purchase.

Après échange de chaise gaming, j'ai voulu retourner mon produit sous garantie, mais tout cela c'est mal passer ! Après de multiples échanges e mail avec eux, impossible d'avoir recours à cette garantie, tout au plus une réduction de 10 pourcent que j'ai du accepter malgré moi, je trouve ça scandaleux de plus que mon recours était tout à fait justifier : pression exagérée de leurs systèmes lombaires qui de plus ayant des problèmes d'inflammation à la colonne vertébrale, je ne recommande pas cette chaise qui se dit orthopédique et est complètement mal construite... Produit chinois de piètre qualité ! Faite très attention si vous acheter chez eux, je ne recommande à personne cette chaise très coûteuse et mal construite, plus de 500 euros pour du tape à l'oeil, grosse perte d'argent en vue ! Chaise gaming M6 reloaded en l'occurrence , la preuve en est ils offrent encore plus de ristournes sur leurs chaises de M....

If I could give less I would did my research assumed a reputable company with a warranty to back them up but the moment something did go wrong I’m left with a chair over £500!! And it’s useless not fit for purpose. Beyond deplorable customer service it’s non existent just ignore your emails when originally got a response said would send a replacement 5 months on no sign even u could get a boat to china in that time. Pile em high ship em out job done don’t give a toss for their customers or clearly their credibility. Caveat emptor buyers beware of who you are dealing with especially when it goes wrong and it will!!

Chair with a broken headrest. They responded to me within the first few days, then completely silence. I filed a PayPal claim and won, so they refunded me my entire money, and I kept the chair. Pay with PayPal, so you won't have any problems, as they have many complaints on PayPal and don't respond. If you have defective chairs, their policy is that they pay for shipping, not yours.

I purchased an M6 chair with all the bells and whistles. It arrived on October 15. Before January 29, the support holding the backrest broke. After a lot of back and forth (pics and videos of the damage): They first offered a used replacement chair. Then reneged. They then offered replacement parts. Then reneged. They then offered a mere 50% refund for a broken chair. After almost 2 weeks, the money did not arrive. I finally got PayPal involved. Today after over a month, I got a notice saying that my partial refund is on the way. Buy from Autofull at your own risk.

“3-Year Warranty” — A Very Expensive Lesson (Read Before You Buy) I decided to invest in a high-end chair and spent weeks researching the best options on the market. After comparing models carefully, I chose the Autofull M6 Ultra, mainly because I live in Finland and the heating, cooling, and massage features sounded perfect for long winters. It wasn’t a cheap purchase, but I trusted the brand and the promised 3-year warranty. The chair arrived and installation was easy. At first, everything seemed great. Day 15 I was so impressed that I nearly convinced my brother and best friend to buy one too. I gave it a glowing review and even spent time answering their long customer survey. Day 31 — Everything Breaks Less than a month later, all the electronic features suddenly stopped working. I was told the main board inside the seat cushion had failed. I immediately contacted support, trusting the “3-year warranty.” Their response: wait up to 60 days for a replacement seat cushion. Day 90 — Silence After nearly two months, there was still no replacement. When I contacted support again, I received no response for weeks. Day 104 — Copy-Paste Replies Eventually, two different agents replied with the exact same message: “We are still awaiting confirmation from our local support team regarding your case.” No updates. No timeline. No real help. Day 117 — Still Nothing More messages sent. Still no response. No replacement. No resolution. My honest conclusion: This has been extremely disappointing. I paid a premium price expecting premium support, but instead I received slow responses, repeated delays, and a warranty that feels meaningless in practice. What makes it worse is that I recommended this chair to people I care about before these issues appeared. My advice: Think very carefully before buying an expensive product where the warranty support may not actually deliver when something goes wrong. For internal purposes. ORDER NUMBER AFEU189633