Automatic Door and Hardware Reviews | Read Customer Reviews of autodoorandhardware.com

Automatic Door and Hardware Reviews | Read Customer Reviews of autodoorandhardware.com

Automatic Door and Hardware reviews

312 approved reviews, newest moderated first

James
Aug 19, 2019
My Ordering Experience
I emailed pics of our product and the part I needed. Within minutes I got an email back telling me the part name and number and I ordered it. Quick and easy. That's just the way I like it!
Report
David
Aug 12, 2019
Hmmm
Wasn't able to find the items I was looking for and didn't receive much help through my email. In this day and age of Amazon you'd think websites, product catalogs, and customer service would rank a little higher in everyone's business. I did make a purchase and feel like I'm settling for an item that I desperately need and hope will work. Fingers crossed!
Response from Automatic Door and HardwareAug 12, 2019
Hello David, I am sorry you are displeased with our customer service. We always try to answer our customers the best we can. If you have further questions about any of our products we are always happy to answer them. Customer service is always our top priority. Please feel free to contact our customer service team directly and we would be happy to address any of your concerns. Thank you and have a nice day,
Report
Randy
Aug 12, 2019
Lock handle replacement
Exactly as ordered and quickly
Report
A P.
Aug 9, 2019
Prompt response when emailed and…
Prompt response when emailed and purchasing on line was very user friendly!
Report
HCI
Aug 5, 2019
Very poor customer service
Very poor customer service. Cancelled my order without telling me and when I emailed to check on it - was told they would overnight it if I would order again and then made ME pay for the overnight charges.
Response from Automatic Door and HardwareAug 12, 2019
Hello HCI, We are sorry you are displeased. Your order came up as a high risk order for fraud, so it was instantly cancelled and refunded. The website instantly notifies customers via an automated email system that the order was cancelled and refunded. We are sorry you are displeased. Thank you and have a great day! Kind regards,
Report
Doreen E.
Aug 4, 2019
Great prices and availability and…
Great prices and availability and service.
Report
Lawrence & H.
Jul 26, 2019
Excellent customer service
I got exactly what I needed with the exceptional help of William J. In customer service. He walked me through everything I needed to do to find out which plate I needed. The plate I received is installed and works perfectly. Thank you so much
Report
Fred
Jul 19, 2019
General contractor
Very bad experience ,I don’t know who is responsible for the deliver my order . I ordered last month. In your advertising 5to6 work day.
Report