AutoBarnReviews of autobarn.com

Autobarn advertise a price match guarantee however I was denied the service by a franchisee on the basis that they have the right to pick and choose what they do. This is clearly misleading and terrible business practice, Furthermore I advise everyone to avoid the Clayton Victoria store due to draft being extremelny .

I went in to buy a shield for my windscreen in the Rockhampton store the young girl whose name was Kelsey served me. I was staggered at her exceptional service and knowledge of the products. Kelsey went over and above with her service she even came out to my car to make sure it was the perfect size and I ended up buying seat covers as well. Well done Auto Barn and extremely well done Kelsey!!! You my dear are an asset to the business you deserve a pay rise.

They said when you go earlier they can install it if there were no one earlier, but when you go it said it can’t, you can drop the car and they will do as the appointment or whenever they are available. I rescheduled mind twice, it was really inconvenient. Bad service!

Went to the Macgregor store to have a stereo installed, after they ordered the parts they realised they cant fit amplified units A complete waste of time, no one apologised for the inconvenience ! Staff were a waste of space

Bought a spanner set. It was supposed to come with a range of sizes, including an 8mm and a 10 mm. When I got back home [100km round trip from store] I discovered the set I was sold came with 2x10mm spanners and no 8mm! The sales person failed to do his due diligence and properly check what he recommended I purchase. When I phoned the store the sales person said "don't use it; bring it back and we will replace the entire set". When I told them it was a 100km round trip they offered no other solution. So, I have to spend a few hours of my valuable time, and pay for petrol while I can't use the tools I paid for just to get the product they failed to ensure I was supposed to get?! I emailed headquarters and they said they would get the store to contact me, but this has not happened. I emailed headquarters again and no response so far. A single 8mm spanner will cost me about $11. I wonder if I should just send back one of the 10mm spanners and ask them to send me the 8mm one they failed to give me in the first place and also ask to be reimbursed the cost of postage?

Autobarn Port Kennedy refuse to refund a faulty battery which a mechanic has confirmed is a dud battery!!! Assistant Manager stated they won’t refund but had no response when I asked if he understood their 14 refund policy which clearly states is a change of mind policy…STEER CLEAR FROM AUTOBARN!!! The will do anything to get out of refunding your money

Wanted to purchase a head unit and speakers for Mercedes Sprinter van. Advised store manager that I specifically did not want a unit with a trim kit, was advised that the Aerpro head units were made specifically for the Sprinter and therefore did not require a trim kit. The speakers that were recommended to me that I purchased were a set of four speakers, two door speakers and two tweeters for the dash board. The speakers were in stock so I purchased them, however the head unit had to be ordered into store. I also booked for Autobarn Hervey to install both the speakers and the head unit. After a couple of weeks I received a call notifying me that the head unit had arrived. I dropped my van along with the speakers that I had purchased into the store so that the equipment could be installed. On arriving to collect my van, I was informed that there had been a couple of issues regarding my installation, the speakers that I had purchased had not been fitted, but a decision had been made to swap them for a pair of door speakers only, and not fit the tweeters into the dash. I was also informed that my dash had been broken during the installation process but had been glued back together. I asked why I had not been contacted and given the opportunity to make a decision on whether I wanted to go ahead with the installation or be reimbursed. I was told by the store manager that he had made the decision to swap my purchased equipment out on my behalf. I felt very awkward as the equipment had already been installed and felt compelled to accept compensation by way of free fitting although I was not happy that I did not get what I had purchased. I was also told that the store would reimburse me for the cost of the replacement dash part. I left the store very unhappy and completely disgruntled. After leaving the store I noticed that my dash was not seating as it should, and the the trim around the head unit had a noticeable bow in the top of it. I returned to the store with my van but the Manager had left for the day, I showed another member of staff the issues so he could convey my concerns to the manager the following day. The following day I received a call from the installation technician who booked me in on Tuesday of the following week to swap out the unit for another one. After dropping my van off and leaving it for 30 minutes I received a text message in informing me that my van was ready for collection. Upon arriving at the store I was handed my keys and the message all done. On returning to my vehicle I noticed that the same fault was evident and in fact the head unit had not been replaced as stated. I returned immediately to speak to the installation technician who did look happy to see me, I tried to explain that the fault was still evident, he took my keys a made his way to my van stating he didn’t want to hear it. As he got into my van he shouted for f***ks sake, my wife was pretty upset at this point. I pointed out the bow in the trim on the head unit unit, it was at the point that he got out of the van and shouted take your vehicle and f off, I asked what did you say? And he again replied take your vehicle and F off!

Needed rear brake pads for my BMW, however because they aren't in stock in Bundaberg they want $25 shipping to send them to here. Everything you buy there if it's not in stock shipping is extra. So, they must make daily a pile of money just off the shipping, let alone the mark up. Supercheap have ordered the parts in, no cost for shipping.