Ali ..
Beware of the hidden fees( schedule A&B)
Auto auction mall wasn't honest about the auction fees please review (schedule A and B at Copart site) because they charge you for B eventhough you send them a wire transfer. Schedule B fee is for credit card payment and the auction fee for that one is high, schedule A is for wire transfer which is cheaper but they refuse to use that fee, instead they use schedule B fee. So I don't hink it's right when there is hidden fees like this. New buyers please trust me and dont buy from them and go somewhere else.
Response from Online Car AuctionsAug 21, 2019
Dear Ali, We are sorry to hear that you feel you had a negative experience, but we are not thieves and have never lied about our fees to you (or any other client) whether in our correspondence with you or on our site. As you know, Auto Auction Mall provides the general public (such as yourself) with access to dealer-only car auctions without the need to have a car dealer’s license. In essence, we give you the ability to buy a car at a wholesale price and avoiding a dealer “middle-man” mark-up. For this service we charge the following fees: 1) Auto Auction Mall fee of $249 for cars under $3,500 and $299 for cars above $3,500; 2) A Documentation Fee of $85 (to offset costs related to title and other issues) and a Bank Fee of $59 – Please note that effective August 1, 2019 these fees have been reduced as we have been able to streamline our process and wanted to pass the savings on to our clients, so now the Documentation Fee is $75 and there is no longer a Bank Fee; and 3) An Auction Clearing House fee which is the fee charged by the Auction Clearing House for the purchase of the car from their auction lot. This fee is based on the Auction Clearing House’s fee schedule and depends on the final purchase price of the car. In this industry our fees are very competitive and on the lower end (if not lower) as compared to our competition. Further, our fees are clearly stated on our site (https://www.autoauctionmall.com/company/fees), in the fee calculator found on each car listing page, and in our terms of use (section 6.6) which you agreed to when you registered on our site and purchased your car. We have been very transparent with you (and all of our clients) regarding the purchase process, our fees and how we operate. In connection with the Auction Clearing House fee we generally charge on the basis of Schedule B (unsecured method of payment) which is clearly written in our Terms of Service (as referenced above). This was not a surprise to you as you had mentioned to us that you reviewed the Terms of Service in detail before purchasing the car and were, therefore, familiar with how the Auction Clearing House fee was going to be charged. Finally, the deposit that you placed with us in order to bid on and buy the car was by credit card, which is an unsecured method of payment. In addition, when you had issues registering your car in your state, our title department spent time with you in order to help you register the car you purchased from us. Our staff was dedicated to your particular issues throughout the process and did everything we could to help you post-sale. In all, we were transparent with you throughout our process and our interaction with you so it is incorrect to call us thieves or state that we lied to you about the fees. We are happy to continue to discuss this issue with you if you have any further questions. Please feel free to reach out to us at any time. The Auto Auction Mall Team