Auto Accessories GarageReviews of autoaccessoriesgarage.com

RUN, DON'T WALK - this company has the WORST customer service. They missed THREE shipping dates and do NOTHING to help. I ordered SEVEN weeks ago and today NO UPDATE. They might have good prices, but what good is that if the product NEVER shows up. If I could give ZERO stars I would. Now lets see if I actually get a REFUND!

Ordered an item on July 9th. Was told it would ship the end of the month. Checked back and was told it would ship August 5th. It is now August 6th. Contacted customer support and was told it would now ship on August 12th. Have lost confidence in this company. Will update IF and WHEN my order arrives.

Ordered A Bug Guard from these guys and waited two months to receive shipping confirmation on it. called to confirm that it was in stock and was told "yes parts in stock we will expedite ship you your part and will email you a confirmation on it" That email never came. I then called the next day to find out what had happened and was told that I was never promised it was in stock or that I'd receive expedite shipping. All in all very unhappy with the customer service I received being that i operate a small local shop and could've provided more business to this company. If I were you I'd RUN from this company with your belonging while you still can NOT walk RUN.

I believed that I was ordering my Husky X-Act floor mats for my 2022 Nissan Rogue from NAPA. I thought that Auto Accessories Garage was the Accessories department of NAPA. When I went to install my floor mats the rear mats fit perfectly. The front driver side was very difficult to connect to the small studs on the floor, but I thought we had gotten it in. The passenger side I was not able to get on at all. I immediately contacted customer service and was asked to send a picture, which I did on May 2, 2025. I then waited for a response or a replacement. Nothing! I contacted them again and got told they were having difficulty with Husky returning their messages, and as soon as they heard back from them they would let me know. So, I waited again. Again I had to contact them. I was told, by Ana, that she was going to get Husky management involved as well as her manager. I was not the only one waiting with this problem. This was on the 27th of May and I have not heard anything from Ana. Twenty-five days of excuses and very expensive floor mats that most likely will not be replaced or refunded. I am not sure if NAPA or Husky are part of the issue but I do know that Auto Accessories Garage is definitely NOT a reputable company to work with.

VERY SLOW shipping. One month from day I ordered until promised shipping day...

Mislead by their website, which indicated the 3D mats I ordered for my 2007 Nissan Frontier would fit. In fact they did not, as the "retainer" (hold in place) set up DID NOT match my vehicle. What's even going on here - does 3D mats have their vehicle years mixed up? Who knows, but the Auto Accessories Garage website promises "hassle-free returns", so I contacted them immediately to have the mats returned, only to be charged exorbitant return shipping and restocking fees that exceed 40% of the purchase price. Unbelievable.

Poor customer service, a " custom " product for my vehicle does not fit. Due to work demands, I didn't get to opening the box/trying to install within the Auto Accessories 30-day return policy. In the end, nearly $600 for custom seat covers that don't fit correctly, won't get used, and can't be returned. Shame on me for not paying attention to the poor reviews all over the web concerning Auto Accessories.

Waited on caliper covers for 10 days. No communication and don’t seem to care if your order falls into a blackhole. They pass the buck to the manufacturer who you can’t get in touch with. Don’t waste your time or money with these guys. I’m sure I’ll have to wait for a month to get me refund on the cancelled order.